How to make A/R accounts inactive

jshand · ‎March 13, 2020

I have a handful of A/R accounts with a $0 balance that I would like to make inactive. I know how to do it, but when I select "Make Inactive" I get this error message: "This account cannot be inactivated because there are transactions in it that have a non-zero balance."

Again, they all have a $0 balance.

They each have 2-10 transactions in them from almost 20 years ago.

None of the transactions are linked to inactive accounts.

They are also NOT: Accounts used by a product or service, Income accounts that have un-invoiced charges, or Accounts that QuickBooks needs (as was referenced in another thread naming accounts that can't be made inactive).

They are plain and simple A/R accounts that have not been used for many years.

Is the ONLY solution to go through and delete all of the transactions within the accounts? That seems insane and bad practice.

Why are A/R accounts with activity seemingly impossible to make inactive?

AileneA · ‎March 13, 2020

It looks like this is a duplicate post, @jshand.

Let me link you to the original thread where my colleague @Sarahann responded to your question.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-how-can-i-make-certain-a....

If you have any other questions, I'd be glad to help them. Thank you and take care.

vpcontroller · ‎March 14, 2020

@jshand

"How to make A/R accounts inactive with historical transactions?"

I think this is a huge problem in QBO especially if you have converted from the desktop to online with multiple A/R accounts. You can't delete/inactive nor change the account type.

This is a known issue for a long time. Send them feedback.

jshand · ‎March 18, 2020

While this is a duplicate post, I want to note for anyone stumbling upon this thread that the issue is not resolved (as you can see in the link to the other thread). The screenshots you shared did not solve the problem.

Michael K · ‎March 18, 2020

Thanks for reaching back out, @jshand.

I recommend getting in touch with our Support Team as outlined in the other thread by @JenoP. They can share your screen and see what may be causing the problem.

Keep us updated here. I'm determined to ensure your continued success. Have a great and safe week ahead!

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How to make A/R accounts inactive