How to Restore invoices deleted in error

You can not restore deleted invoices, you have to redo them from scratch.  The audit log may help

Hi there, carolyn27.

For now, there;s no option to automatically restore a deleted transaction in QuickBooks Self-Employed. You can recreate it using the data in your Audit Log report. Here's how:

1. Click the Gear icon and select Audit log. 
2. Go to Filter and select Show only these events, Transactions, and Deleted/Voided transactions. 
3. Click Apply. 
4. Look for the deleted invoice and click View under the History column to get all the details that you need.

Once done, click the + New button and select Invoice. Then, enter all the details and click Save. Check out this article for more details: Use The Audit Log To Re-enter Deleted Transactions.

You'll also want to run the Invoices and Received Payments report . This will let you review all the invoices and the payments that are applied to them. Just go to the Reports menu and type in the name of the report in the Search bar. 

Let me know if you need anything else. 

But I've created a number of invoices after the ones I deleted. Wont an accountant complain if I land up changing the order of the transactions by issuing a new invoice in place of the old one?

Good afternoon, @Beyond8. 

Thanks for joining in on this thread. I hope your day is going well so far. 

To ensure this would be the best route for your business, I recommend consulting with your accountant to be sure. They'll be able to give you the best accounting advice for your business. If you don't have one, no worries. Check out this link to find one near you. 

If you have any questions in mind regarding QuickBooks, please let me know. I'll always be around to lend a helping hand. Have a splendid day!

I request QB to bring the feature to restore the deleted stuff back.

Hello, Accountant35.

It'd be nice to have an option to restore a deleted transaction. 

While we're unable to do this, you can recover the details of the deleted transaction by going to the audit log.

Here's how:

1. Go to the Gear > Audit Log.
2. From the Filter drop-down menu, choose the appropriate user, date, and event(s).
3. Click Apply.
4. Locate the deleted transaction. (Tip: To easily find deleted transactions, use the browser search Ctrl + F and type "deleted").
5. Under the History column, select View.
6. All the information needed for the transaction can be found under the Event column.
7. Using the information from the Audit log, you can re-enter the transaction with its original transaction date.

You can also read this article as a reference: Use the audit log to re-enter deleted transactions.

Once you have the details, go to + New on the left panel and re-create the deleted transactions.

To submit a feature request, I recommend sending feedback to our Product Development Team. Your feedback helps us build features that are right for your business.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to the Gear icon located in the upper right-hand corner.
3. Under Profile, select Feedback.

If you have any follow-up questions or other concerns, please let me know in the comments below. I'd be glad to help you out again. Have a good day!

I tried redoing the invoice but a Quickbooks pop window said that that invoice # was already used.  

Hi, @XSCAP. Thanks for pointing out this issue in recreating an invoice in QuickBooks Online (QBO). Let me share some knowledge and tips on how to handle it. 

If you're recreating a deleted invoice, there's no pop-up window that says your invoice no. was already used unless there's a duplicate. An invoice number becomes a duplicate when it is reused. Although it's possible, QuickBooks will warn you if you use the same invoice number twice. See the screenshot below for reference:

Also, the Custom transaction numbers feature is most likely enabled, allowing you to enter the same number accidentally. It's also possible that the Yes option is selected which results in creating a duplicate invoice. I recommend reviewing the invoices to verify if there are any duplicates and if it's a valid transaction. If so, you can manually change the invoice no. of the duplicate one or change the one you'll recreate. Here's how:

1. Go to the All sales menu, then Invoices.
2. Look for the same Invoice No. and click the pencil icon from the Action column.
3. From the upper right part, enter your desired digits in the Invoice No. box.

Once you're good on your end, read these additional modules about personalizing invoices and handling customer payments:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

Don't hesitate to reply to this post if you have further questions about invoices in QBO. I'm up and ready to help you out again, @XSCAP. Have a good one!