cancel
Showing results for 
Search instead for 
Did you mean: 
Booksarehard
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Just talked to very helpful person at Quickbooks.  This was instituted by the product engineers on the last update.  The engineers are aware many are not happy at all.  Was instructed to send feedback to product engineers and was told they would be fully aware of what my problem was.

meanelliott
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

It isnt just when you close an item, which is infuriating enough already, but even just clicking away to a new tab causes it to snap back to the top. They need to fix this ASAP its making the product unusable

FedUpWithBugs
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

This is totally unacceptable! This BUG is creating chaos when operating the QBO program.

Please, for the love of God, fix the problem!!!!!!

Bookkeepers
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

This needs fixed, beyond annoying when much editing is needed. This has been an ongoing issue so it seems, Cant ya'll just put a button in the gear to Stop the Scroll, im sure it cant be that difficult! 

lt9
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Has this issue been fixed?

MichelleBh
Moderator

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Hi there, @lt9.

 

It seems that you've posted twice with the same concern here in the Community. My colleague already explained about the screen that scrolling back to the top. Also, point you in the right direction. You may refer to this link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-is-there-a-way-to-stop-the-screen-from-....

 

I've also added articles about the How to Do I questions that might help you in the future: Help Articles.

 

Please come back to me if you have follow-up questions. I'm eager to help. Take care. 

douggood
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Oh my God I hate it so much!  I have to say, it is nice to see that I'm not the only one driven nuts by this.  

gilmartineyecare
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Quickbooks - WHY HAVE YOU NOT FIXED THIS!! This is absolutely ridiculous, and I'm considering cancelling my subscription over this one issue.  There is ZERO reason that anyone would want the page to scroll to the top after editing an item.  It adds HOURS to my workflow because I do my bookkeeping in large batches, not daily.  PLEASE FIX THIS.  

FateCandylaneT
QuickBooks Team

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Hello there, @gilmartineyecare.

 

The ability to prevent the page from scrolling back to the top after editing an item is currently unavailable. I can see how this option would be very much helpful for you and your business. I'd also feel the same if I were in your situation, as I am eager to have an efficient productivity workflow.

 

Please know that due to the high volumes of feature suggestions and feedback. Our product engineers might still haven't reviewed this option. With that said, I recommend sending feedback to our Product Development Team. They're always looking for ideas to consider on how to improve QuickBooks Online (QBO).

 

Here's how: 

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Feedback under Profile.
  3. Share your feedback.
  4.  Click Next to submit.

 

To check the status of your request, refer to this link: QuickBooks Online Customer Feedback.

 

You can visit our QuickBooks Online Blog to get the newest news, features, and updates about QuickBooks Online and what our Product Care Team is working on.

 

I appreciate your willingness to help us improve our products, Gilmartin. If you need additional assistance with other QuickBooks-related concerns, the Community is here to help. Stay safe!

OnFire2000
Level 2

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

I can't believe this has been an issue for people for over TWO YEARS and it is still not corrected.  Another reason why I'll be dropping QB ASAP.

Rady Electric
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

I am having this same issue right now!   4-14-23.  The QBO "expert" I just spoke with said there is only one record of this ever happening.  I googled it, and now I see that this is a thing that many people have experienced.  Its reallllllly frustrating.  

Has anyone found a way to resolve this??

Intuit?  Help.   I just migrated from desktop, and am spending a lot of time trying to work out the issues of using online. 

JaeAnnC
QuickBooks Team

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

I appreciate you for sharing your experience, Rady.

 

I can see the difficulties you've encountered after updating a transaction in QuickBooks Online (QBO). Currently, we're unable to prevent the page from scrolling back to the top after editing an item. We appreciate your feedback and utilize it to enhance our product. That said, I'll assist you in relaying your valuable comments to our product engineers to improve your QBO experience. 

 

Here's how:

 

  1. Go to the Gear icon.
  2. Select Feedback under Your Company.
  3. Enter a description of your feature request and click Next.

 

Moreover, QBO provides sufficient capabilities for customizing your sales forms. This way, you can send professional-looking invoices to your customers that will help improve your business communications.

 

Let me know in the comments below if you have any QBO-related concerns. I'll be there to assist you right away. 

lewisschoeplein
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

omg this is a nightmare! I can't believe this is still going on three years later!!!!! This is SO BASIC - please fix this!!!!!!!!!!!!!

Suzanne83
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

This issue is back and so frustrating when im trying to go through 100s on transactions to reconcile and it constantly jumps to the top of the page. Quickbooks, is there anything that can be done?

Kurt_M
QuickBooks Team

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

We appreciate you joining the thread, @Suzanne83.

 

Know this isn't the experience we want you to have when using QuickBooks Online (QBO) to manage your transactions. We want to ensure this gets sorted out as soon as possible. We recommend sending a feature request to our Product Development Team. This way, they can conduct a deep checking of the system and consider your recommendation for future program updates to prevent having issues when reviewing and managing data entered and transactions. We'll input the steps to get you going:

 

  1. Access your QuickBooks Online company.
  2. On the top right corner, click the Gear icon.
  3. Select Feedback and then enter your comments or product suggestions.
  4. Once ready, click Next to submit feedback.

 

Furthermore, here are some articles to help you fix reconciliation and add more details to your report while ensuring your data stays accurate inside QBO:

 

 

The Community team has your back if you have additional QuickBooks-related concerns or a task you'd like to accomplish inside the program. You can visit us anytime, and we'll make sure to help you out and resolve your queries on time. Take care, and have a nice day!

Tom Young
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

When will this annoying change you have made be fixed??? I do not want the page to scroll up to the top each and every time I amend a transaction!

 

I am so close to moving to Xero, such is my dissatisfaction with the QB engineers that implemented this

klbrower1
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

I am under the assumption that no FIX has been done to this more than irritating issue with QBO. What a pain a to save a transaction change and then have to start all the way at the top of the list again and scroll down each time just to find where you left off at. Not to mention how time consuming it is just to make a change. I have never been a fan of QBO to start with, but the company I am helping right now decided they wanted to online version (against my recommendation). Boy is it a nightmare to get around in the online version. No way to reclassify multiple transactions, undo bank recs, etc. If I am understanding correctly, we have to now purchase an accountant version to be able to do the simple task we could easily accomplish in the desktop version. Not sure what going on over at Intuit, but this is sure a major step backwards for QB.

opt-pk
Level 1

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Still not fixed. 3+ years. Situation feels hopeless. Hard to feel good about this product.

wgsc
New Member

How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Im thinking of cancelling solely based on this issue. It adds so many hours to my work. We pay hundreds of dollars a month for a product that's supposed to make our life easier not harder. Im seriously very frustrated

Need to get in touch?

Contact us