How to stop page scrolling to the top. Now, whenever you close the item you're editing, like an invoice, the page scrolls all the way back to the top, WTF Why?

Hi there, @howardjennings.

The regular browser tends to hold onto information that could cause problems while working with QuickBooks. To isolate this unexpected behavior, let's open QuickBooks using a private window since it doesn't store any history or form data.

Use these keyboard shortcuts:

• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you're able to scroll the page successfully without going back to the top, switch back to your regular browser and clear its cache to start fresh. For your guide, check out this article: How do I clear my browser cache and temporary Internet files?.

If your current browser isn't compatible, I'd suggest you use a supported, up-to-date browser. It has a list of QuickBooks Online supported browsers and system requirements. 

As always, read our help articles in case you need tips and related links in the future.

If you have any other questions in QuickBooks. We're always here to help you more. Take care.

That makes no difference. As you'd have realised if you'd tried it first yourself.

Thanks for getting back to us, @howardjennings.

When closing an item or transactions you're working in QuickBooks Online (QBO), the page will automatically go back to the top. The ability to prevent this is currently unavailable.

I can see how this option would be helpful for you and your business. Rest assured that I'll pass along your suggestion to our Product Developers. They're always looking for ideas to consider on how to improve QBO.

In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.

Please let me know if you have any other issues or concerns by leaving a comment below, and I'll get back to you right away. I'm always here to help. Have a wonderful day!

It never used to do it and I can't see any reason why anyone that actually uses QBO would want it to happen. This is a bug, unless you can send the product enhancement release proving it was intentional.

Please report it as such.

@FritzF , 

@howardjennings is right.  It has only recently started doing this and is SOOOO irritating.  

If we wanted to go back to the top of anything, we would do that. 

WHY does QB insist on screwing things up?  

This NEEDS to bee fixed, ASAP!!!

This bug is extremely annoying. I keep losing my position as I'm checking multiple expenses! Get this fixed!

This is a very annoying and time consuming issue. Please fix it ASAP.

I agree.  QB make this stop! It is so annoying having the page scroll back to the top. It just started recently and please fix it ASAP.  I have cursed out this program many times, as I'm trying to check invoices at the bottom of my screen and keep losing my place.  

Glad to see I'm not the only one with this issue. It's driving me insane, how many of us have to complain before it's fixed? 

@ldozier   Sadly, I have seen where there is page after page after page of QB customers complaining about an issue and Intuit will NOT fix it.  

It's asinine that they seem to think this is acceptable.   

---

@Just_me wrote:

@ldozier   Sadly, I have seen where there is page after page after page of QB customers complaining about an issue and Intuit will NOT fix it.  

It's asinine that they seem to think this is acceptable.   

---

LOL. you credit them with too much care, assuming they think it's acceptable, assumes they think about it at all.

All evidence points to the contrary

@MaryAnn_E It's been quite a while since this issue started and you posted your solution.

1. Have you tried your solution?
2. What was the result?
3. Did you escalate the issue, when it didn't work? 

@howardjennings  You are absolutely correct!!  I know they don't care.  They prove that EVERY day.  

This is just insane!!!! Absolutely worrying to work with this scrolling issue....!!!

As everyone else in this tread has reported this is 100% a bug and not some new feature from QB.  Unless Intuit's idea of new features is to makes it's customer's work more difficult for them.  I can't even comprehend the time I've wasted since this started constantly having to scroll back down after closing an item.  Thanks QB for making our work less efficient and more difficult.  It's especially insulting that this is being passed off as an upgraded feature.   Please go ahead and keep insulting our intelligence, but  I won't hold my breath for a fix any time soon.

This is not the experience that we want you to have, @Eliana-HT.

Part of my job is to make sure that we are able to deliver customer satisfaction in assisting with your needs. That being said, I have replicated your concern in my account.

The sales and expense transactions page can display up to 150-300 transactions. While the banking page allows you to view the same number of transactions. When managing or viewing each transaction at the bottom and middle of the list, it didn't go back straight to the top. It stayed on the same spot where I left it. I did all of these with my browser on a full-screen mode. 

I'd recommend performing the troubleshooting steps shared by my colleague, @MaryAnn_E. This is to isolate the issue for a browser-related. 

If the issue persists, I'd recommend contacting our Customer Care Team. This way a ticket and a formal investigation will be initiated to verify the root cause of the issue. 

Keep me posted on how your call goes. I am always here to help if you have other questions about navigating around QuickBooks.

Hi

Thanks for stepping in however, I'm a bit confused.

You state at the begining of your email that "I have replicated your concern in my account." which is good news, because it means we're all not crazy.

You then go on to say " when managing or view each transaction at the bottom and middle of the list, it didn't go straight to the top."

Did you replicate the error? YES or NO.

Also, no one uses QBO in full screen mode. They use it in conjunction with other software and constantly switch between tabs.

Oh, and I did contact Customer Care before coming here. They didn't.

@IamjuViel 

I HAVE tried the suggestions, previously posted.  IT IS A BUG!!  The same thing has happened, REPEATEDLY, no matter what I try.  GET THIS FIXED!!! 

It is SO aggravating to constantly be told that it's not an issue, WHEN IN FACT IT IS. In fact, one of your colleagues has made it out to have always been this way, when in fact, it has not.  

If you don't know, or can't help, STOP pretending.  

Hello, @Howwardjenninngs. 

I appreciate you taking the time to test out troubleshooting steps and providing great details to the concern.

I recommend reaching out to our technical support team. They have the ability to escalate this issue to our product engineers, in which case they could resolve this matter by conducting an investigation. Once an investigation has been opened, you could then be added to the list of affected users to receive email updates on the status of the investigation, and also know when the issue has been resolved. 

We care deeply about each and every one of you. We want to do all that we can to get you back to business stress-free. Thank you for being the best part of Intuit. Take care! 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

Tori B, Please provide the QB technical support team contact info.  I appreciate that recommendation, but it is not helpful to say that and then expect us to look for how to contact them to get this resolved.  Additionally, I would think as part of the QB group, you could just forward our concern to them directly.  

@PalmBeach 

1. Click the Help icon at the top.
2. Select the Contact us button below.
3. Enter a short description of your concern and click the Let's talk button.
4. Click Get a callback under to talk to our specialist. Or you can try to Chat.  (I've been waiting for over 30 mins for that). 

Hey, @PalmBeach. 

I can provide you with the steps on how to contact our Support Team. It only takes a few easy steps. 

1. Go to the Help icon in the top right-hand corner. 
2. Press Contact Us. 
3. Type in your question and click Let's Talk. 
4. Scroll down and choose to Get a Callback. 

My colleagues have already provided feedback to our Product Developers, but I will as well. They take the time to review every customer's request to help improve the product and layout for each customer. 

If there's anything else I can help you with, just let me know. I want to make sure all of your concerns are addressed. Bye for now!

Hi

"My colleagues have already provided feedback to our Product Developers, but I will as well. " Well that's the firsrt time anyone has bothered to let us know. Thank you.

What did they say?

"They take the time to review every customer's request to help improve the product and layout for each customer" Er, you do realise this is not a 'Product Improvement' we're asking for. We're asking you to fix something you broke!

It's easier to get through to the after life.

For the love of god can we fix this!!!! Jesus its unbelievably impossible to invoice like this.