I am attempting to upload a PDF receipt from my computer file and receive error , "We can't upload this type of file." It is a PDF file.

dbeesonjmdb-outl · ‎August 20, 2022

JessT · ‎August 20, 2022

Hi dbeesonjmdb-outl,

Welcome to the QuickBooks Community! Let's check to see why your file is not recognized as PDF by QBO.

We can double-check the file format by right-clicking on it and choosing Properties. Then check the file extension if it's really PDF. If not, please convert it to any of these supported formats: PDF, JPEG, JPG, GIF, and PNG. If it is, we can do the browser troubleshooting steps to check if this behavior is caused by random browser issues.

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

Google Chrome: Ctrl + Shift + N.
Safari: Command + Shift + N.
MS Edge and Firefox: Ctrl + Shift + P.

If private browsing lets you upload your file, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

I'm also adding this article for your additional reference: Upload your receipts and bills to QuickBooks Online.

Let me know how the steps work for you or if you have more questions about uploading receipts. Take care and enjoy your weekend.

View solution in original post

JessT · ‎August 20, 2022

Hi dbeesonjmdb-outl,

Welcome to the QuickBooks Community! Let's check to see why your file is not recognized as PDF by QBO.

We can double-check the file format by right-clicking on it and choosing Properties. Then check the file extension if it's really PDF. If not, please convert it to any of these supported formats: PDF, JPEG, JPG, GIF, and PNG. If it is, we can do the browser troubleshooting steps to check if this behavior is caused by random browser issues.

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

Google Chrome: Ctrl + Shift + N.
Safari: Command + Shift + N.
MS Edge and Firefox: Ctrl + Shift + P.

If private browsing lets you upload your file, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

I'm also adding this article for your additional reference: Upload your receipts and bills to QuickBooks Online.

Let me know how the steps work for you or if you have more questions about uploading receipts. Take care and enjoy your weekend.

dbeesonjmdb-outl · ‎September 05, 2022

Thank you so much this worked perfectly!

Mich_S · ‎September 05, 2022

You're most welcome, @dbeesonjmdb-outl.

We're glad to know everything went well on your end. We'd like to thank you as well for going through my colleague's suggested troubleshooting procedure.

You can always reach out to us if you need any more assistance with handling receipts. We can also answer queries about QuickBooks in particular. Have a great start of the week and take care!

tp1026 · ‎March 04, 2023

I tried the methods and it didn't work for me. Not sure what to do next.

keep getting "try again. The file didn't upload"

AileneA · ‎March 04, 2023

Thank you for performing the troubleshooting procedures, tp1026.

Since the troubleshooting steps above didn't work on your end, I recommend contacting our QuickBooks Online Support Team. They have more tools, like screen-sharing, to help you troubleshoot the issue further.

Here's how:

On your QBO account, click on Help (?).
Select the Search tab, then click on Contact Us.
Enter the concern, then select Continue.
Choose either Start a chat or Get a Callback.

Moreover, please see this article for more details on the various file types that you can attach to any transaction in QuickBooks, as well as factors to keep in mind while emailing them: Attachments in QuickBooks Online.

Additionally, you can also look through the supported characters for your lists, check out this article: Acceptable characters in QuickBooks Online.

Don't hesitate to leave a comment below if you have other QuickBooks concerns or additional questions about PDF attachment. I'd be delighted to assist further. Have a good one.

Topics

Training

Community

Resources

I am attempting to upload a PDF receipt from my computer file and receive error , "We can't upload this type of file." It is a PDF file.