cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I am having a consistent issue with customers trying to respond to emailed estimates. Apparently it comes back as "undeliverable". Is there something I can do about this?

 
1 Comment
Highlighted
QuickBooks Team

I am having a consistent issue with customers trying to respond to emailed estimates. Apparently it comes back as "undeliverable". Is there something I can do about this?

I'll share a solution that can help resolve your concern, mpalladino7-gmai.

 

When your customer replies to the estimate sent from your QuickBooks Online, it will be delivered to the company's email or customer-facing email that was added on the Contact info page. 

 

Let's try to remove and add the email address by following these steps:

 

  1. Go to the Gear > Account and Settings.
  2. On the left panel, select Company and go to the Contact info section.
  3. Clear the Company email field and un-check the Customer-facing email box.
  4. Click Save.
  5. Re-enter the desired email address. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter). Select Save and then Done.

 

After updating the settings, try sending a test transaction to your email address and send a reply. If you're getting an undelivered message, you'll want to try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).

 

You can also read this article for more information: Email or print multiple invoices and sales forms.

 

Please let me know how it goes. I'll be around to help you out again. Thanks.

Need to get in touch?

Contact us