I am having issues with my workforce app

Hello there, @tbeceiro. 

Could you please provide more details about the specific problem you're facing? This will help me assist you more effectively. 

For the time being, let's perform some troubleshooting steps to help isolate issues while using the Workforce mobile application. Let me walk you through the process for a seamless experience.

Here are some quick steps to fix most app-related issues:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   a. Open your device Settings.
   b. select Apps (varies by device).
   c. Choose the QuickBooks app from the list, then select Storage.
   d. Select clear data.
4. Power down and restart your device.
5. Uninstall and reinstall the app.

Additionally, this article provides guidance on resolving problems when using the QuickBooks Workforce mobile app: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).
 

Feel welcome to leave a reply if there's anything else or if you have additional QuickBooks-related queries. I'm always available to assist you further if needed.

I have been using workforce for months and today when I tried to get in the app it told me that my employer has adjusted the access and won't let me log in.  I've checked with my employer and they haven't made any changes.  How do I get in?

Hello there, @CPA 24.

I understand how important it is to have access to QuickBooks Workforce. This enables you to continue viewing your pay stubs. 

The message indicates that your account has been revoked. I recommend contacting your employer for further assistance to move past the error. Make sure to ask them to send the QuickBooks Workforce invitation again. Then, follow the steps to log in to the account. 

If your client already sent the invite, then you can now accept the invite and sign in to the workforce.

1. Open the invite email.
2. Select Accept Invitation.
3. Sign in with your existing user ID and password.

You can check this link for reference: What to do if you can't accept client invites in QuickBooks Online Accountant.

Moreover, you can visit this reference to learn more about accessing paychecks using QuickBooks Workforce: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Please keep us posted if you require additional assistance managing your Workforce account. We'll be around to provide further help. Keep safe!

Hi so I’m an employee for a company that uses workforce, I’m supposed to be able to clock in and out and see the schedule on the app but I’m not able too and my company has tried to troubleshoot and fix it but haven’t been able to do so

You've joined the right thread, @scout62016.

I'll gladly help you with how you'll be able to clock in/out and view the schedule in QuickBooks (QB) Workforce.

Before anything else, I'd like to thank you and your company for performing troubleshooting steps to fix the issue. 

Firstly, let's ensure that your admin or manager grants you the Mobile Time Entry permission to use the Workforce app. If they don't, that might be the reason you're unable to clock in and view the schedule on the app. Here's how:

1. Let your admin your admin go into the web dashboard, and select My Team.
2. Click the team member profile, then pick Permissions.
3. Tick the Mobile time entry.
4. Once you sync, you should be able to start tracking time on the app.

For more info, you can read this article: Troubleshoot QuickBooks Workforce.

If the issue persists, I recommend contacting QuickBooks (QB) Workforce support. They can help you review your account in a safe environment, check possible errors, and find a fix. 

You might want to let your admin or company modify your access in the QB Workforce app. Check out this article: Change QuickBooks Workforce settings and permissions.

As always, if you have any other questions about clocking in/out in the QB Workforce app, please reply to this post. We're all very eager to help in any way we can.

My Workforce app is stuck in the security to picture it's just circles and circles but it doesn't clear what can I do?

Ensure you are using the latest versions of the Workforce app and your device's operating system, as well as a stable internet connection, Jeffery.

Before troubleshooting, confirm that your QuickBooks Workforce account is set up correctly and that you're using the most recent version of the app. Outdated software or incorrect settings can often be the root cause of issues.

To set up your mobile device for automatic app updates, here's how:

iOS:

1. Select Settings, then App Store.
2. Go to Automatic Downloads, and turn on App Updates.

Android:

1. Go to the Play Store, then choose your profile icon.
2. Select Settings, Network preferences, then Auto-update apps.
3. Click one of the following:
   • Over Wi-Fi only (Recommended)
   • Over any network. Data charges may apply.
4. Select Ok.
   
   

Then, if the issue persists, perform basic troubleshooting steps: force close the app and restart your phone. This simple action can often resolve temporary glitches. If the problem continues, consider clearing the app's cache and data, which is one of the most effective fixes. Cache files can sometimes become corrupted, leading to the app freezing or malfunctioning. Clearing these files removes any problematic data without affecting your main app settings.

 If the same thing happens when clearing the cache, the next thing to try is uninstalling and reinstalling the app to get a fresh, updated version. This can help resolve more stubborn problems and make sure you’re running the latest version of the software. Before reinstalling, though, make sure to save any unsynced timesheet data somewhere else, as uninstalling the app could cause you to lose that information.

For detailed guidance and step-by-step instructions, please refer to this article: Troubleshoot QuickBooks Workforce.

Before we wrap up, consider QuickBooks Live Bookkeeping to simplify your accounting, ensure accurate records, and get expert support, giving you more time to focus on growing your business.

Feel free to go back to this thread if you have more questions.

I can't sign in to work force app to see my schedule 

Thanks for getting involved with this thread, 19654.

To verify my understanding, are you receiving any messages or notifications while you're unable to sign in? Does it say there's been an invalid password entered, or anything else?

Initially, I'd recommend making sure you have the latest version of the QuickBooks app. You'll also want to check your device's operating system and confirm it's up-to-date with its latest release. In the event you're having verification code issues, QuickBooks Workforce uses multi-factor authentication. If you didn't get a verification code by text or emails, check for any filters or spam settings that might be blocking the message. If it continues, try requesting a new code. You can also reset your password if necessary by selecting that you've forgotten it.

If you continued having problems signing in to your mobile app, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I've also included a detailed resource about working with QuickBooks Workforce which may come in handy moving forward: Get help with QuickBooks products & services

I'll be here to help if there's any additional questions. Have a great Wednesday!