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Best practices for using the QuickBooks Time mobile apps

SOLVEDby QuickBooks11Updated 1 week ago

Taking the following steps will keep you problem-free when using the QuickBoks Time Android™ or iOS® mobile app. To avoid use of your data, we recommend that you do the following while connected to wifi.

First, update your phone's operating system (Android or iOS) every time you are notified that a new version has been released.

Syncing or location issues

Trial Expired
A common reason the app will stop syncing is if the trial for your QuickBooks Time account has expired. If it is expired you will need your admin to sign up for QuickBooks Time in order for the app to start syncing again. Sign in to your account on a web browser to confirm if the trial is expired.

Disable Low Power, Battery Saving, or Optimization Modes

  • iOS:
    • Go to Settings Battery > ensure Low Power Mode is toggled off.
    • If you have Battery saver apps, ensure the permissions are set to not include the QuickBooks Time app.
  • Android:
    • Go to Settings > Apps & Notifications > All Apps > tap QuickBooks Time > Battery > Optimize Battery usage > tap Not Optimized > All Apps > scroll down and tap QuickBooks Time to Don't Optimize.

Enable Background App Refresh 

  • iOS:
    • Go to Settings QuickBooks Time > enable Background App Refresh.
  • Android:
    • Go to Settings > Connections >Data UsageMobile Data Usage > find and tap QuickBooks Time > enable Allow background data usage.

Location is incorrect or missing

  • While clocked in, don't force close or sign out of the QuickBooks Time app.
  • Don't put your phone in low battery mode.
  • Don't put your phone in airplane mode.
  • Don't turn off your phone's location services.
    • iOS devices should be set to Location > Always.
    • Android devices should be set to Location High Accuracy.
  • If you use the QuickBooks Time Android app, make sure the Restrict background data setting is turned off.

File or Attachments not syncing

  • Enable Transfer Files only over Wifi in the QuickBooks Time app: In QuickBooks Time > More SettingsGeneral > enable Transfer Files only over Wifi.

Clock in/out issues

Mobile Time Entry Permissions

  • Your admin or manager needs to grant you the "Mobile Time Entry" permission to use the mobile app. If not, you will receive an error when attempting to clock in on the mobile app.

Time submitted in the future

  • If you've recently submitted your time for approval, make sure you didn't submit it on the current or future dates. Once a day is marked as "submitted", time cannot be entered or changed for that day. You'll need to work with your admin or manager to reject any erroneous submissions.

Automatically clocked out

  • It's possible your employer has location set to required from within QuickBooks Time which means the app will need location permissions set to "always". In order for the app to offer features such as geofencing, nearby jobs, etc. we need a constant stream of access to the location permission, so be sure to enable that permission on your mobile device.
    • iOS devices should be set to Location > Always.
    • Android devices should be set to Location High Accuracy.
      Note: This is only for the app to access location locally on your device. No data is stored outside of your personal mobile device when you are clocked out or on a break. Location data is only recorded when you are on the clock.

Timesheet view issues (Administrator only)

Enable Show Admin Crew

  • In the QuickBooks Time App, go to More > Settings > General > enable Show Admin Crew.

Report a problem

  1. On your mobile device, if you have not already, sign in to your QuickBooks Time account.
  2. Tap Settings or More, then select Settings.
  3. Tap Help & Support, then Report a problem.

If the issue persists, contact our support team.

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