I am paying a vendor who gives 2% for pmt within 10 days, and I am paying within 3 or 4 days. Why is my prompt payment discount not appearing anywhere?

Thank you for posting here in the Community, bdy-kmv.

Let me guide on how you can apply a discount on your bill payment in QuickBooks Online.

We can can create a vendor credit as a discount for your bills and apply them once pay them.

To create a vendor credit:

1. Click on + New.
2. Choose Vendor Credit under Vendors.
3. Select a vendor.
4. Choose an item or account.
5. Enter the amount of discount.
6. Click Save and close.

Once you're ready to pay the bill, you can follow this steps below:

1. Tap on + New.
2. Under Vendors, select Pay bills.
3. Choose a bill transaction.
4. Select the vendor credit under Credit Applied column.
5. Enter the remaining amount to pay on the Payment field.
6. Click on Save and close.

I'm adding this article for you to learn more about vendor discounts QuickBooks Online: Handle vendor credits and refunds in QuickBooks Online.

You can also visit our support page for more related articles to handle vendor transactions: Expenses and vendors.

I'll be happy to assist you further if you still have other questions about vendor credits and discounts. Have a good one!

Thank you.

My problem is that QBO seems to have applied the prompt payment discount automatically in the past, and now it seems I have to go through this process for some reason.

Why is it no longer applying it automatically. The payment terms are clearly listed in the vendor description.

Welcome back, bdy-kmv!

I'll continue to help you with your early payment discounts.

I understand that you entered your prompt payment discounts as credits, as instructed by Archie_B. I also went through your past posts, and I've seen one that talked about entering vendor deposits, which could be related to this.

These deposits and vendor credits would be automatically applied if you enabled the option to automatically apply credits. Let's check your settings to see if this option is still enabled.

1. Go to the Gear icon and choose Accounts and settings.
2. Select the Advanced bar on the left.
3. Go to the Automation section and see if the Automatically apply bill payments option is enabled. If not, click the switch to turn it on. This change will apply to your future transactions.
4. Click Save and then Save and close.

If the option was enabled in the first place, please contact our QBO Support. They'll be able to use more tools to see why your credits were are automatically applied.

I'm just around if you have any other concerns about QuickBooks. Take care and enjoy the rest of the day!

Thank you.

I have never entered prompt payment discounts manually. They have always appeared automatically.

I assume you mean "automatically apply credits" rather than "Automatically apply bill payments." I do not want to automatically apply bill payments.

I really don't want to automatically apply credits either, since there are other credits I want to control. All I want is for the software to recognize that I am paying a bill within the discount period and apply the correct discount. It used to do this, and the desktop version which I formerly used did it, so I don't understand why I can no longer do it.

Thank you for adding more information about your concern, bdy-kmv.

This isn’t the kind of experience I want you to have when applying for discounts and paying your vendor’s bills. I’m here to help ensure you’ll get the discount message to show up in your company.

We’ll have to review the Automation settings and terms to determine the source of the issue. Performing this process requires us to access collate personal data to access your account.

For safety purposes, I recommend reaching out to our QuickBooks Online (QBO) Care Team. They have extra tools to help investigate why you no longer see the discount prompt message. Contacting them ensures that the online program will automatically apply the deposits and vendor credits.

Here’s how:

1. Press the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, scroll down to the Type something field to enter the issue. For example, prompt payment for discounts is no longer showing up.
3. Click the Get help from a human link and follow the on-screen steps to complete the process.
4. In How would you like to connect with us? section, pick Chat for real-time assistance or Callback to speak with an agent.

For future reference, I’m adding a link that contains topics on how to properly manage your expenses and other vendor transactions. The topics include inventory, handling supplier credits, managing your money out payments, etc.

If there’s anything else I can help you with managing your vendor’s discounts, click the Reply button and leave a comment. I’ll get back to help and make sure this is taken care of for you.