I am so #$@% at QBO right now because I just sent an invoice to an important customer and QBO's AI decided to change my subject line. How do I turn off AI in QBO?

Welcome to the Community space. We'll share details about the AI function in QuickBooks Online (QBO).

Before we proceed, know it isn't the experience we want you to have with the program. Also, when the feature is activated or used inside QuickBooks, there won't be an option to deactivate it. We recommend sending feedback to our Product Development Team so they can evaluate the suggestion and consider it for future updates. These are the steps:

1. Access your QuickBooks Online company.
2. On the top right-corner, click the Gear icon.
3. Select Feedback and then enter your comments or product suggestions.
4. Once ready, click Next to submit feedback.

Moreover, we're providing these articles to help you manage invoice payments and create personalize sales forms inside QBO:

• Record an invoice payment
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Feel free to visit us or comment below if you have other questions about the AI feature inside QuickBooks or need assistance handling invoices. As always, we'll be around to help you out again. Keep safe.

Thank you Kurt. 

I have provided my feedback as per your suggestion.  I'm not hopeful as providing feedback in the past has not helped. 

I really want to like QBO, but after having it for two years, I'm not there yet.  There are some good things about QBO, but the recent changes have made it much less useful.

I was lucky enough to catch the AI generated subject line and change it before I sent an email to my customer.  The AI generated subject lines are very pedestrian and do not present as professional.  The AI feature taking over your already established processes and procedures is ridiculous.  I was able to bypass the feature, but 3 days later it came up again and invoices went out with the unprofessional AI subject lines.  I don't want it... I don't need it.  Stop it, quickbooks!

Why add something so useless? AI isn't ready for primetime! Just as the new invoicing system that thinks everyone is shipping something and turns on shipping features automatically or adds it to ALL recurring invoices and turning off doesn't work!

If you turn it on QBO we should be able to turn it off!

@uswebworx  But then they wouldn't be able to use us to train their new toy for free, and that would be a tragedy.