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Reed10
Level 1

I am stuck on the "We're fetching your data" screen. I have tried multiple browsers, private mode, and mobile. I even tried a second computer. How do I fix this?

 
1 Comment 1
JuliaMikkaelaQ
QuickBooks Team

I am stuck on the "We're fetching your data" screen. I have tried multiple browsers, private mode, and mobile. I even tried a second computer. How do I fix this?

Hello there, @Reed10

 

I commend you for sharing the troubleshooting steps you've taken to address this issue. I'm here to route you to our support, which can help you resolve this.

 

As you have already attempted basic troubleshooting and used alternative devices, and the issue persists, I recommend you contact our Customer Support team for a more in-depth investigation. They have the necessary tools and expertise to review your account securely and provide an accurate resolution. 

 

Here's how to contact our experts:

 

  1. Click the Help (?) icon, then select Contact Us at the bottom of the screen.
  2. Describe your concern, then tap on Continue.
  3. Choose Chat with us or Have us call you.

 

Additionally, I'll attach here a helpful reference that can help you track your business throughout the year: Overview of QuickBooks Self-Employed.

 

Feel free to post here if you have any questions or need guidance. I'm still here to assist you in managing your QuickBooks Self-Employed account. Keep safe.

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