This could be a temporary browser issue, Gary. If you haven't done so, we can perform browser troubleshooting steps to fix it.
To start, log in to your QuickBooks Online (QBO) account and try exporting your reports using a private browser. If QuickBooks isn't functioning as expected, this can help identify any errors or problems.
Here are the shortcuts for different browsers:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Please ensure to press the keys all together.
If it works using a private window, please switch to your regular browser and clear its cache to refresh the website's preferences. I recommend using the system's supported browser for the best and most secure experience.
Meanwhile, while working on this, let's explore an alternative method for exporting your reports.
Here's how to do it:
- Go to the Reports tab.
- Type the report you want to export in the search tab.
- Click the export icon between the printer and the ellipses icon.
- Select Export to Excel.

You can scroll down to the section titled Run, export, sync, and Print a Report for more information on exporting your reports in QBO: Save a customized report in QuickBooks Online.
Moreover, you can refer to this article to enhance your financial reports when customizing them: Customize reports in QuickBooks Online.
Furthermore, with QBO Advanced, you can create custom reports and access expert support for user management and tailored reporting. Consider upgrading to QuickBooks Advanced to benefit from these features.
Feel free to ask if you have any further questions or need more guidance managing your reports. The Community team is available 24/7 to assist you.