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houlihankp
Level 2

I am trying to print preview an invoice to make sure it looks correct (Just like I have done every month for the last year) but my print preview recreates my whole QBO

In the print preview screen I can click on anything on the left menu and it works????
3 Comments 3
Adrian_A
Moderator

I am trying to print preview an invoice to make sure it looks correct (Just like I have done every month for the last year) but my print preview recreates my whole QBO

Let's run some steps to determine what causes the issue, houlihankp.

 

To start with, let's open QuickBooks on a private window. It is where we can identify any browser-related issues on the opened pages. I've added these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, we can go back to a regular browser and clear its cache. Once caches are piled up, it can cause any unexpected behavior on the opened pages.

 

We can also use a different QuickBooks-supported browsers like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Also, if you want to let your customers pay the invoices online, you can check this reference: Take and process payments in QuickBooks Online.

 

Let me know how these steps work on your end. Keep safe!

houlihankp
Level 2

I am trying to print preview an invoice to make sure it looks correct (Just like I have done every month for the last year) but my print preview recreates my whole QBO

Hey Adrian,
Thanks for the help. This is really frustrating. I tried what you suggested. A new Chrome page incognito. Same problem. I tried using MS Edge QBO, same problem. I tried using the QBO desktop app, same problem. I cleared the cache, same problem.
Any suggestions?
Thanks,
Kelly
Mich_S
QuickBooks Team

I am trying to print preview an invoice to make sure it looks correct (Just like I have done every month for the last year) but my print preview recreates my whole QBO

Greetings,@houlihankp.

 

Thank you for posting back in the Community and for going through the troubleshooting steps my colleague provided. 

 

I suggest contacting our customer support team since the same thing occurred after performing the troubleshooting steps, This way, we can further isolate and assist you with the issue on the invoice. 

 

For future reference, you can review: How to print an invoice. This will help you print out an invoice.

 

Please let me know if I can be of any additional assistance. Stay safe and have a great weekend!

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