I can not update my customer facing address on my invoices. When I make the changes, I get an error message, and the changes do not save. How can I fix?

Hi there, ekrutoy.

Thanks for taking the time to reached out to us. Allow me to help ensure you're able to update your customer's address in QuickBooks Online. 

I've replicated this on my own QuickBooks file and it seems to have worked since I was able to update my customer's facing address on my invoices. In this case, you'll need to perform the troubleshooting steps, which is to switch to a different browser. This is a good way to isolate the problem and check if it's caused by the browser. Let's log into QuickBooks Online using a private browser.

Here are the keyboard shortcuts to open private browser:

• Google Chrome: press Ctrl+Shift+N
• Mozilla Firefox: press Ctrl+Shift+P
• Internet Explorer: press Ctrl+Shift+P
• Safari: press Command+Shift+N

If you're able to update your customer's address with private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

If the issue still persists, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further.

Here's how you can contact our phone support: 

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select the version of QuickBooks, click Contact Us.
3. Type-in Technical Support on the search bar. 
4. And click Get the Phone number below. 

 For additional reference, you may check these articles: 

• How to edit customer information.
• How to customize invoices, estimates, and sales receipts.

Please let me know if you have any other questions about Invoice. I'm always here to help you out. Wishing you and your business continued success.