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djidaho55
Level 1

I can see the save button on invoice screen . how do I get it back?

 
1 Comment 1
TheresaC
Moderator

I can see the save button on invoice screen . how do I get it back?

We can try few troubleshooting steps to get the Save button back, djidaho55. 

 

You can log in to QuickBooks Online (QBO) via incognito or private browsing session. This will help us identify if it is relevant to cache overloaded in the browser. Too much cache can cause missing buttons on QBO.

 

You can use these keyboard shortcut.

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P  for Firefox
  • Control Option +if you're using Safari

Make sure to save the invoice. Then go back to your regular browser and clear it's cache.

 

You can also check the browser settings. Make sure that the zoom is set to 100%. Try the Ctrl + -  shortcut to decrease while Ctrl + + to increase.

 

Zoom.PNG

The Community is always here if you need anything else. 

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