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crimberi
Level 1

I can't create invoices or estimates from mobile app.

 
1 Comment 1
KayePe
QuickBooks Team

I can't create invoices or estimates from mobile app.

Thanks for posting here in Community, @crimberi. We know how essential it is to create invoices and estimates in your mobile app. Rest assured, we'll help you achieve your goal.

 

Beforehand, we'd like to know more about the details of your concern. Can you tell us what error you receive when creating invoices and estimates? Moreover, we suggest you perform some troubleshooting steps to help you resolve this. Let me show you how:

 

  1. Replace the Wi-Fi data connection on your device to 4G.
  2. Try to close and then restart the app.
  3. Clear app data. Here's how:
    1. Go to your device Settings.
    2. Choose Apps.
    3. Select the QuickBooks app from the list, then click Storage.
    4. Hit Clear data.
  4. Power down and restart your device.
  5. Once done, you can uninstall and reinstall the app.

 

After that, we highly recommend updating your QuickBooks Online app to the latest version. This will give you access to the newest and most up-to-date features and can also address any underlying issues that might be causing your concern. 

 

You can also make invoices and estimates using your QuickBooks account through a mobile or computer browser, as an alternative.

 

On the other hand, you can visit this article to assist you in creating and customizing your invoices in the mobile app: Customize invoices on the QuickBooks Online mobile app

 

We're pleased to help you resolve this concern. For more questions about creating invoices and estimates using a mobile app, let us know by having a Reply. Take care! 

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