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mfbker
Level 1

- I can't invoice my customers. I am getting an error that somethings not quite right. unexpected problem, :-1 Anyone else having a problem?

 
3 Comments 3
jesse653
Level 2

- I can't invoice my customers. I am getting an error that somethings not quite right. unexpected problem, :-1 Anyone else having a problem?

I am having the same issue, their site is probably down. 

shawnAnderson
Level 2

- I can't invoice my customers. I am getting an error that somethings not quite right. unexpected problem, :-1 Anyone else having a problem?

I'm also getting this... when I go online I'm in a sandbox account but my desktop version is OK

MadelynC
Moderator

- I can't invoice my customers. I am getting an error that somethings not quite right. unexpected problem, :-1 Anyone else having a problem?

Hello everyone,


I appreciate you all for posting on the Community page.


Unexpected errors occur in QuickBooks Online are sometimes caused by a browser-related issue. We can try accessing your account through an incognito or a private browser.


You can use these shortcut keys:

 

  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N
  • Google Chrome, press Ctrl+ Shift + N


If it works, you’ll want to clear your main browser’s cache to optimize the performance and your QuickBooks experience. You can also use a different browser as an alternative.


For future reference @mfbker, you can check this article about how to personalize and customize information on your forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.


Don’t hesitate to reach us again if you have questions with QuickBooks. I’ll be here anytime.

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