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biz2
Level 1

I can't update my credit card for my QuickBooks Plus subscription, which is currently suspended due to non-payment. It is valid and the billing info is correct.

 
6 Comments 6
AlcaeusF
Moderator

I can't update my credit card for my QuickBooks Plus subscription, which is currently suspended due to non-payment. It is valid and the billing info is correct.

Welcome to the Community, @biz2.

 

To identify why the payment isn't going through, I have to check the status of the subscription. Since the Community is a public forum, I'm unable to review your account without asking for sensitive information.

 

Reaching out to our QBO Customer Care Team ensures that you'll be able to get back on track with using QuickBooks. I recommend logging into your company to view the support details:

 

  1. In your company, go the Help icon to choose Contact Us.
  2. Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
  3. Scroll down to select the Get a callback option and then enter your contact information.

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

For additional information about the declined credit card, check out the following article. It also contains a list of some of the possible reasons:

 

Credit card declined for QuickBooks Online subscription.

 

Let me know if you have further questions or other concerns. Please know the Community has your back. I’ll be right here to assist further.

biz2
Level 1

I can't update my credit card for my QuickBooks Plus subscription, which is currently suspended due to non-payment. It is valid and the billing info is correct.

Alcaeus,

 

Thanks for your reply; however, it doesn’t help me at all...especially because not being able to take payments today literally shut down my business for the day, costing me a lot of money and credibility among my clients and peers. Not cool, QuickBooks...not cool at all. 

There were no errors except the mention underneath the subscription status that payment couldn’t be processed. I find this very frustrating because after looking at my bank account online, I see NINE WITHDRAWALS for a preauthorized amount of $1.00 each. Apparently, QuickBooks system was having issues. Issues that might have been resolved had some kind...ANY kind...of support been available on Sunday. I’m pretty sure my business isn’t the only one that operates on Sundays. 

 

Lack of customer support is unacceptable. My business can’t afford to lose money and respect among my peers and clients. I will find another payment processor who doesn’t charge monthly fees and has the type of support my business requires.

 

Intuit/QuickBooks just lost a subscriber for both QuickBooks Online and payment processing revenue. Good job.

MarsStephanieL
QuickBooks Team

I can't update my credit card for my QuickBooks Plus subscription, which is currently suspended due to non-payment. It is valid and the billing info is correct.

I understand that you wanted to resolve this right away, @biz2.

 

What I can suggest is to try another bank details to check if your payment can go through. If the result is still the same, I recommend you call our Phone Customer Support about your subscription payment and check the charges you've mentioned. You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

Please refer to my colleague's steps above on how to contact them. Also, see this article to know more about payment options in QuickBooks Online: Subscription payment options for QuickBooks Online.

 

We value our customers as business partners with QuickBooks. Please don't hesitate to comment below if you have further concerns about subscription. Take care.

alexsglassco
Level 1

I can't update my credit card for my QuickBooks Plus subscription, which is currently suspended due to non-payment. It is valid and the billing info is correct.

Useless! I also operate on Sundays and I can't contact customer service to help me with my own billing info issue! You are a HUGE company and can afford to have at least a skeleton crew on Sundays. People are looking for jobs and can do this one from home! Get it together! Don't be cheap! I pay good money for your services and so do my customers when they pay me through your app.

BeccaLea
Level 1

I can't update my credit card for my QuickBooks Plus subscription, which is currently suspended due to non-payment. It is valid and the billing info is correct.

Did you get this issue resolved?  I've been dealing with it for a week with 2 of my clients.  I trouble-shot with them on Tuesday. We got it fixed I was able to process Payroll while o the phone with them.  Today is payday and I  have clients calling me asking me why their employees didn't get paid.  Open QuickBooks and "Billing needs to be updated"  I am furious and can't get through!

Catherine_B
QuickBooks Team

I can't update my credit card for my QuickBooks Plus subscription, which is currently suspended due to non-payment. It is valid and the billing info is correct.

Hello BeccaLea, 

 

I do appreciate your time in getting in touch with us and getting this sorted out. 

 

We're unable to check your direct deposit and payroll account information. I'd still suggest reaching out to our Phone Support Team so we can help you trace and further investigate the root cause of this issue. 

 

You can see this link for more details in handling direct deposit and payroll information: Fix direct deposit issues.

 

Keep us posted if there's anything else that you need help with. Take care!

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