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ljneighbors
Level 1

I can't update my logo. I follow instructions, but when I click the plus on my old logo, I just get a white box that says only "Logos." Do you have a workaround?

I'm using Quickbooks online.
Solved
Best answer December 04, 2020

Best Answers
ShiellaGraceA
QuickBooks Team

I can't update my logo. I follow instructions, but when I click the plus on my old logo, I just get a white box that says only "Logos." Do you have a workaround?

Welcome to Community, @ljneighbors.

 

I have some information about how you can update your logo. Let's try accessing your account via using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data. 

 

Here's how:

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

If you're able to update your logo, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience. For more information about customizing logo, check out this guide: Add, customise, or remove logos on sales forms.

 

If you get the same result, please contact our Customer Care Support so we can investigate further. 

 

Let me know if you have any other concerns or questions about QuickBooks. I’m here to answer them for you. Enjoy the rest of the day.

View solution in original post

2 Comments
ShiellaGraceA
QuickBooks Team

I can't update my logo. I follow instructions, but when I click the plus on my old logo, I just get a white box that says only "Logos." Do you have a workaround?

Welcome to Community, @ljneighbors.

 

I have some information about how you can update your logo. Let's try accessing your account via using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data. 

 

Here's how:

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

If you're able to update your logo, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience. For more information about customizing logo, check out this guide: Add, customise, or remove logos on sales forms.

 

If you get the same result, please contact our Customer Care Support so we can investigate further. 

 

Let me know if you have any other concerns or questions about QuickBooks. I’m here to answer them for you. Enjoy the rest of the day.

View solution in original post

ljneighbors
Level 1

I can't update my logo. I follow instructions, but when I click the plus on my old logo, I just get a white box that says only "Logos." Do you have a workaround?

Worked like a charm! Thank you so much! 

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