cancel
Showing results for 
Search instead for 
Did you mean: 
madgelmiller
Level 1

I cannot downgrade clients from Plus to Essentials. Support even tried and said it is because I am on the new billing system. Any suggestions?

 
3 Comments
GarlynGay
Moderator

I cannot downgrade clients from Plus to Essentials. Support even tried and said it is because I am on the new billing system. Any suggestions?

Hi madgelmiller,

 

Are you also the Master Admin your client's account? If you, you can downgrade the subscription by following these steps:

  1. Click on the Gear icon.
  2. Select Account and Settings.
  3. In the Billing & Subscription, click on the downgrade link.
  4. Select the version and click on save.

Please revisit the pros and cons in this article prior to downgrading: Downgrade Your QuickBooks Online Subscription.

 

Don't hesitate to post any questions. We'll be here to help. 

EdSanderson
Level 2

I cannot downgrade clients from Plus to Essentials. Support even tried and said it is because I am on the new billing system. Any suggestions?

There is no Downgrade Option on the Billing and Subscriptions page. How do I proceed?

GarlynGay
Moderator

I cannot downgrade clients from Plus to Essentials. Support even tried and said it is because I am on the new billing system. Any suggestions?

Hi EdSanderson,

 

QuickBooks Online allows the Accountant, Master and Company Admin to downgrade the account. Let's make sure you're using either one of these login credentials. 

 

When the downgrade button is still unavailable, you can click on the Cancel button and reactivate the account. Then, the downgrade option will be available. Please note that you might need to reenter the billing information.  

 

You might also want to check this resource for additional information about downgrading: Downgrade your QuickBooks Online plan

 

Let us know if you have other questions. We are here to help. 

 

 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us