Thanks for reaching out to us here in the Intuit Community, @JanJaw.
May I know which specific option to enable inventory is grayed out? I'd appreciate if you'll get back with a screenshot so I can provide the correct information you need.
In the meantime, if you're referring to the Enable button under the Enhanced Inventory Receiving section, make sure to put a check mark beside Inventory and purchases orders are active on the Purchase Orders and Inventory section. This will give you the option to enable the feature.
I'll keep my eyes on this for your response. Thank you and take care always.
My screenshot: I have QB Pro 2018 and from what I'm reading, I should have basic inventory tracking ability. Mine has only three choices, and doesn't look like your screen shot. I don't need advanced inventory tracking as I have only a few inventory items that I would want to track. Don't know where to go from here to add inventory items. The only choice is "non inventory part"
Thanks for the prompt response and for the screenshot, @JanJaw.
Since you're still unable to add an inventory item after selecting the Inventory and purchase orders are active option, the data on your company file may be damaged.
To resolve data issues, you can run the rebuild and verify data. Here's how:
Please refer to this article for the detailed steps on how to rebuild data: Resolve data damage on your company file.
Let me know how everything turns out. If you get the same result, let me know so we can try another steps so you can add inventory items.
I am having the same issue. I did a rebuild and the unit of measure is still grayed out. Does Desktop Pro 2018 not have this option?
Welcome to the Community, Laurie2019.
Thanks for trying the recommended steps above and sharing your QuickBooks Desktop version.
You're right. The unit of measure feature is not available in QuickBooks Desktop Pro. This can only be enabled in QuickBooks Accountant, Premier, and Enterprise. You can click the Learn More link beside the Enable button for more details.
Should you want to add inventory items, please follow the steps I've laid out below:
Here are articles that may come in handy:
This information should answer your concern.
I want to ensure everything is taken care of, so please let me know how the steps work for you. I'm always ready to help.
You have the option to set up multiple units of measure if you're using QuickBooks Premier or Enterprise. Let me guide you on how to turn it on.
Please check this article for more information: Use Single and Multiple Units Of Measure For Items.
I have included this article in case you have other questions about QuickBooks: Inventory.
Let me know if you need anything else. I'm always right here to help.
I can guide where to find the inventory option in QuickBooks Online (QBO), @darwaishihussain.
The Inventory tracking feature is only available in QBO Plus and Advanced. If you're using either one of them, let's make sure you enable this feature to see the Inventory option.
Then, you can add your inventory items. Just follow the steps in the Set up and track your inventory article. Then, go to Step 2: Add your inventory products section.
If you're not using the Plus or Advanced version, you'll want to upgrade your QuickBooks plan to track your inventory.
Keep me in the loop if you need anything else with your inventory items. I'll be here to help.