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I charged the wrong customer the wrong amount. How can I refund the credit card?

 
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QuickBooks Team

I charged the wrong customer the wrong amount. How can I refund the credit card?

Thanks for posting here, yourdayyourway07.

 

With QuickBooks Payments, the refund goes back to the original card used. Also, we can issue refunds within 180 days of the sale.

 

Please follow these steps on how to process credit card refund in QuickBooks Online:

  1. Go to the + New button and select Refund receipt.
  2. Select the Customer you want to refund and fill out the fields using the same info from the original sale. 
  3. Under Payment Method, choose QuickBooks Credit - Credit card
  4. In Refund From, choose which payment method and account you wish to refund the customer from.
  5. Click Save and close.

For a partial refund, only add the items or amount you want to refund. You can also send or print the refund receipt by taping the Print button.

 

Here are some of the articles you'll want to read for more details:

Please post again here if you have more questions. We'll respond as soon as we can!

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