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dronesouth-gmail
Level 1

I creating a new invoice, or send reminder email, it adds or subtracts from the correct amount so the link is always wrong. 4 hours with support they cant figure it out

We have deleted everything and started over, and direct paid each entry, then deposited it. It went from bad to worse, now it sends out an email requesting everything for the whole year.
3 Comments 3
GebelAlainaM
QuickBooks Team

I creating a new invoice, or send reminder email, it adds or subtracts from the correct amount so the link is always wrong. 4 hours with support they cant figure it out

I hear your sentiments and the urgency of this matter, @dronesouth-gmail. Let me guide you to our support team.

The Community is a public forum. That said, we're unable to pull up any account information. I'd suggest you continue working with our support team. They can guide you through the process.
 

Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
     

Refer to the following articles for further information on generating and sending invoices and invoice reminders in QuickBooks Online:
 

Once your invoice is paid, you're now ready to record the payments. 

You can check out this article for the detailed steps: Record invoice payments in QuickBooks Online

I can always lend a hand if you need help with managing your invoices. Have a healthy business!

 

 


 

 

 


 

dronesouth-gmail
Level 1

I creating a new invoice, or send reminder email, it adds or subtracts from the correct amount so the link is always wrong. 4 hours with support they cant figure it out

I know you are trying to be helpful.  I was on a chat for over 2 hours on Monday without a solution and then again on a chat for over 2 hours on Thursday without a solution before I was disconnected.  I tried a phone call next.  I got a call back in about 2 minutes, then was on hold for over 30 minutes before I was disconnected again.   I don't understand what is so complicated. 

My email for the invoice that I send to my clients includes a link that shows an inflated amount that includes the current invoice, and an additional amount.  Even though the account is paid in full except for that one invoice.  On the last call we deleted every bank transaction and linked direct deposit and reconnected every single bank transaction AND now it includes the running total for all time. (even worse than before) 

dronesouth-gmail
Level 1

I creating a new invoice, or send reminder email, it adds or subtracts from the correct amount so the link is always wrong. 4 hours with support they cant figure it out

Nope.  Things are even more screwed up now since your support person tried to help me.  I think I may end up going with a ACH transfer service.  That is all I really need.  QuickBooks is not what it used to be. 

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