I don't have a create button/menu and I don't have a side dashboard on my online QB accounts. I am having a hard time navigating the accounts. How can I fix this?

Hi @laurieanspachart,

QuickBooks Online is a cloud-based software. Most of its unexpected behavior is usually browser-related. For us to verify, let's access your account via a private browser. It's a browser setting that doesn't store any add-on applications. Thus, a good way to start our troubleshooting steps.

Let me guide you through the steps.

• Press CTRL+SHIFT+N for Chrome.
• Hold CTRL+SHIFT+P for IE and Mozilla Firefox.

Once done, go back to your home page and check your dashboard and your create button.

If it's working fine, you can clear your browser's cache. This will delete your temporary browsing history, thus, fixes QBO issues. Accessing your account using a different browser can be an option, too.

Please give us a call if you're getting the same result so we can create a ticket for you and investigate further. 

I've also added our QuickBooks blog to keep you posted on the new features an improvements.

Thanks for visiting us here in the Community. I'm always here if you have other questions. Have a great weekend.

@laurieanspachart 

Maybe by pressing the three-lined horizontal bars on the upper left menu should restore the left navigation bar. Give it a try.

The hamburger (3-bars) icon link is to hide the upper section of the Dashboard content to have more real-estate space on the QBO screen.