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beverly5
Level 1

I don't see the online bill pay option in my QB Plus account

 
5 Comments 5
Anonymous
Not applicable

I don't see the online bill pay option in my QB Plus account

Hello, beverly5. 

 

You'll have to sign up first to Online Bill Pay before you'll able to see this option in your QuickBooks Online. Once signed up, you can access Online Bill pay from several locations in QuickBooks. 

 

  •     Expenses from the left main menu.
  •     Vendors tab, under Expenses.
  •     Plus icon (+) on the Toolbar.

For additional information about where to get Online Bill Pay and how to process bill payments, Please refer to this article: https://quickbooks.intuit.com/community/Getting-Started/Paying-bills-in-Online-Bill-Pay/m-p/186034. 

 

We're just here if there's anything else we can do for you concerning QuickBooks. 

Jordan5310
Level 2

I don't see the online bill pay option in my QB Plus account

I don't see in in my account either but the other admin on the account can. Why would that be?

Is it possible that he signed up for a trial and that trial only works on his sign in as compared to everyone in the organization? 

Follow up question: do I then to sign up for a trial to see how it would work?

 

I'd assume if one of the admins got the trail that the whole organization would be able to see the Bill pay online option

Mark_R
QuickBooks Team

I don't see the online bill pay option in my QB Plus account

Thank you for joining the thread, @Jordan5310.

 

@Anonymous's answer is correct and handy. And I'd be glad to add a few things so you can see the online bill pay option.

 

This option can only be seen by the online bill pay users. For you to be able to see the option, you'll need to sign up first to Online Bill Pay. This way, every time you log in to the account you can see the option.

 

Fill me in if you have further questions. I'll be around if you need any help.

Jordan5310
Level 2

I don't see the online bill pay option in my QB Plus account

@Mark_R I do understand that but as I mentioned the other admin on the account signed up for the trial so that we could see it and I am still not getting access to it.

Mark_R
QuickBooks Team

I don't see the online bill pay option in my QB Plus account

Thank you for getting back to me, @Jordan5310.

 

Let me route this concern to the best support group who can help you further.

 

I recommend contacting our QuickBooks Customer Care. This way, they can investigate further why you can't see the online bill pay option and fix it for you.

 

Feel free to leave a comment below if you have any other questions.

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