I found an annoying bug (I think). We just passed invoice #9999, but now when sorting those invoices by invoice #, the top invoice is stuck at #9999. Any advice?

Hi there, teamimageinc.

Can you tell us which section in QBO you're sorting the invoices? Is it in a report or in the Customers menu?

We are asking these questions for us to make sure that we are giving you the right information and steps to sort this out.

Please add a reply below to share more details. 

I am sorting in the invoices section of the QBO Android App.  There is a menu (3 dots) at the top right and in it select "Sort By" then "Invoice No".

Hello there, teamimageinc. I'll make sure you'll get your invoices sorted out QuickBooks Online (QBO) App.

Can you share with us if you're getting a specific error message on your mobile app? You can also provide a screenshot.

For now, we can start by closing and reopening the app. Then, clearing the app's cache to fix bug issues. It can remove that historical data to access QuickBooks with a clean slate, and also make sure you have a stable internet connection. I'll show you how it's done in Android settings.

Here's how:

1. Go to Settings and select Apps.
2. Choose QuickBooks Online and click on Storage.
3. Then, select Clear Data.

We can also refresh your mobile app to see the latest information in your QuickBooks Online. I'll show you how.

1. Go to the Menu icon, then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Then, click YES to confirm.

I'll be sharing these articles to learn how the QuickBooks Online app works:

• Compare Mobile App Features
• QuickBooks Online App Overview

Additionally, you can visit this article if you want to look at the status of your invoices: Track the status of invoices in the QuickBooks Online mobile app.

I'll be here if you need more help with managing your invoices in your mobile app. Have a beautiful day as you are!

Thanks for the reply and advice.

I followed the steps to refresh the app data and it did not correct the problem.

When sorting by invoice #, the first invoice in the list is #9999 and then descending from there as I scroll down the list.  To see invoice #10000 and higher I have to scroll all the way to the bottom.  It's clearly because the leading number is a 1, so it pushes those to the bottom.  Frustrating.  Clearly a bug.

Also I cannot provide screenshots because the QBO app prevent screenshots "for security purposes"

Thanks for coming back, @teamimageinc-gma.

I appreciate for letting us know how it turned out after refreshing the app. I'll get you pointed in the right direction to address your concern.

I recommend contacting our Customer Care Support team. They can take a closer look at this bug and raise a ticket to our engineering team if needed. This way, they can perform further troubleshooting to fix it.

Here's how:
 

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

For more details about our support availability, refer to this article: Contact Support. 

Please update me how the call goes or if there's anything I can do. I want to help however I can. Good day!