I had a customer charged twice for a single invoice. QuickBooks payments says they are aware of the issue, but does anyone have a timeline on when this will be resolved?

Same with us

Hi there, @patrickryanlands.

Let me provide you information about the status of the issue.

We are aware of this issue, our product engineer and all parties involved are working together to resolve the investigation. In the meantime, we will reverse the transactions back to your original cardholder. The ETA for these funds should be 1-3 business days.

In case you need help contacting our QuickBooks Payment support, you may use this article: Contact Support.

Please know that I'm always around here in the Community to help. Keep safe, and have a great day.

I have the same issue and need this fixed asap!

Can you give us a more specific link to the exact support line we need for this issue? I have a double charge on your Payment Link service. It's not helpful if you give us the whole support list.... please only the type of support rep we need for this one specific issue. Thank you.

Hi there, suzanneshade.

Our Merchant Services Team is available from Monday to Friday between 6 AM - 6 PM PT. You can click the Chat link on this page and you'll be directly routed to our live agents: Contact Payments. The link also provides articles that will give you more information about processing payments. 

Always know the Community is open 24/7 and ready to help you with anything else that you need. Take care!