I have a few invoice deposits that were paid (as direct transfer) and are listed as "Deposit on hold". How can you mark them as completed and paid? Thanks

Good day, kevinf-the7and8-!

I understand that you need to mark the invoices paid and remove the "Deposit on hold" message. It's best to reach out to our Payments Team so they can investigate those invoice payments.

Also, you'll want to check the QuickBooks Payments FAQs. This will answer the most asked questions about QuickBooks Payments.

I'll be here if you need more help. Take care!

Thanks but I'll be cancelling my service.  The Payments Team link leads to a broken page.  The chat function on this site doesn't work and brings me to just a blank page. Phone support was a robot literally telling me "use the website and don't expect to talk to a support agent if you stay on the phone". Then back to square one.

And apparently I can't even mark my own received payment as complete if my client has paid outside of QB directly to my bank. 

This is the worst support experience I've had in years and I pay $25 /mo for this? No thank you.