Hey bob98. We have an article on creating and closing purchase orders that may help you. Can you also let me know how you're trying to receive the payment?
There are three different ways of paying a PO, an Expense, a Check, or a Bill, so just double-check that's where you're seeing the issue.
If it is, perhaps you could get a screenshot of what you're seeing and I can help you figure out what's going on. If you have any more questions let me know, let me know.
