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memanagementny
Level 1

I have a quick book capital banner on my customer payment page so now i cannot see the save button on the bottom of the page. can this be fixed?

 
4 Comments 4
BigRedConsulting
Community Champion

I have a quick book capital banner on my customer payment page so now i cannot see the save button on the bottom of the page. can this be fixed?

It can't currently be turned off.  There's lots of complaining about that here.

 

What resolution is your monitor? If below the QB system requirements then the payment form (and others) may not fit.

RenjolynC
QuickBooks Team

I have a quick book capital banner on my customer payment page so now i cannot see the save button on the bottom of the page. can this be fixed?

The investigation for this issue has been resolved, memanagementny.

 

We can adjust your QuickBooks Desktop display for 1280 x 1024 screen resolution or higher at 100% scaling. 

 

Here are the steps:

  1. Click Edit located at the top menu and select Preferences.
  2. In the Preferences window, select the Desktop View and go to the My Preferences tab.
  3. Go to the WINDOWS SETTINGS section and click Display.
  4. It will open your system's Display Settings window.
  5. Go to the Scale and layout section.
  6. Change the Resolution.
  7. Click OK once done.

I've got these sample screenshots for reference:

 

If you're unable to get the display settings up to the 1280x1024 (such as on a laptop). You can force the ad's screen to full-screen view, so you can close it. Otherwise, use Keyboard Shortcuts:

  • Alt + A for Save & Close
  • Alt + S for Save & New

We're always here to help if you have any additional questions or other concerns. Thanks.

twc2
Level 1

I have a quick book capital banner on my customer payment page so now i cannot see the save button on the bottom of the page. can this be fixed?

When I click on "Display" the little cursor wheel starts turning for a few seconds then stops and nothing happens??

RCV
QuickBooks Team
QuickBooks Team

I have a quick book capital banner on my customer payment page so now i cannot see the save button on the bottom of the page. can this be fixed?

Let's perform some troubleshooting steps to get the Display button working, twc2.

 

If you access the Display Settings window in QuickBooks, we can try closing and re-opening the software to start fresh. Then, try adjusting your QuickBooks Desktop display again. Here's how:

  1. Go to Edit on the top menu.
  2. Choose Preferences.
  3. In the Preferences window, select the Desktop View and go to the My Preferences tab.
  4. Go to the WINDOWS SETTINGS section and click Display.
  5. It will open your system's Display Settings window.
  6. Go to the Scale and layout section. Then, change the Resolution.
  7. Press OK.

If the same thing happens, let's try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:

  1. In your QuickBooks, go to the File menu at the top left.
  2. Choose Close Company.
  3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
  4. Choose a sample file and click on it.

If everything is working fine in the sample file, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues.  Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article.

 

Feel free to visit our QuickBooks Help Article page for more insight s about running your business. 

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Have a great weekend. 

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