I have a subcontractor set up in the Expense/Vendor function. I need to update his record with direct deposit info, but cannot access his record in Payroll.

lindab2810 · ‎May 10, 2022

We are using QBO with Elite Payroll. For months we have been able to set up a subcontractor within the Expenses/Vendor function, then had the ability to access that contractor within Payroll/Subtractors to add his banking info. Payroll finds the vendor name, but when we select it, we get a white screen that never connects to the vendor. The only workaround we have found for this is to set up another vendor with a slightly different name directly from Payroll/Contractors/Add a Contractor. Really inconvenient to do this, then merge the two vendors. When is this going to get fixed? It's been doing this for 2-3 weeks. This capability is important to us because this is done by two different people.

Rubielyn_J · ‎May 10, 2022

I've got your back to ensure you can have an access to your subcontractor's payroll record to update his direct deposit info, @lindab2810.

To begin, let's ensure that you still have permission to access payroll info in the QuickBooks Online account. If there's none, informed the company's administrator to give you access.

To proceed, here's how to manage user roles or permissions in QuickBooks:

Choose Settings ⚙.
Click Manage users.
Find the user you want to edit. Then select Edit in the Action column.
You can change the User type ▼.
Select the user settings you want to manage (if applicable).
Click Save.
Ask the user to sign out and sign in again into QuickBooks Online to see the updates.

You can also check out this article for more information: Add and manage users in QuickBooks Online.

If you have the permission but the issue persists, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Once you have successfully accessed your contractor's payroll info, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

Once done, you can set up direct deposit for contractors in QuickBooks Payroll. For detailed steps, please check out this article: Set up and manage direct deposit for your contractors.

Let me know in the comments if you have any other questions while working with your contractors and other related tasks. I'll be here to lend a helping hand.

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I have a subcontractor set up in the Expense/Vendor function. I need to update his record with direct deposit info, but cannot access his record in Payroll.

I have a subcontractor set up in the Expense/Vendor function. I need to update his record with direct deposit info, but cannot access his record in Payroll.

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