I'm here to ensure you're connected with the right support to help you get the payment feature working back to normal, aboveandbeyond2022.
We're going to thoroughly review your Payments preferences to identify why the accepted payment methods are turning off automatically. Keep in mind that I'm unable to gather personal details in the Community for security reasons.
That said, I recommend contacting our QuickBooks Payments Team for further assistance. When they have a permanent solution, our specialists will walk you through the steps of implementing it.
Here's how to obtain the support details:
- Tap the Help icon in the upper right of your company to display the support window.
- In the Assistant tab, enter a brief description of your concern in the Type something bar.
- Press the Get help from a human link to view support options.
- Choose Chat to initiate a conversation or Callback to speak with an agent.
To learn more about the support hours and types, click this link to view the full details: Contact Payments Support.
When everything is working back to normal, your customers can pay the sales transactions seamlessly. Browse this guide for detailed instructions: Receive and process payments in QuickBooks Online with QuickBooks Payments.
I've got some resources that provide insights into managing delayed or missing deposits, as well as the funding time for payments:
Reach out to me again if you have other QuickBooks-related concerns or additional questions about processing online payments. The Community is always ready to provide the guidance you need.
