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hv2
Level 1

I have available credit but no fundable invoices. Why?

 
4 Comments 4
SarahannC
Moderator

I have available credit but no fundable invoices. Why?

Hello there, @hv2. Welcome to QuickBooks Community!

 

It could be the invoices were marked as fully paid. That's why there are no fundable invoices. If your QuickBooks Online account should have existing invoices for the credits, let's utilize the Audit log feature to see and verify if it has been deleted by someone (other users) accidentally. Here's how:  

 

  1. Go to Settings
  2. Select Audit log
  3. Use the fields on the page to choose the appropriate User, Date, or Events filter to narrow the results.

 

Though, it can also be issued separately to be used against another invoice in the future. To apply this in future transactions, you can follow the steps below.

 

  1. Go to the + New button.
  2. Select Invoice.
  3. Enter customer name. Ensure all of their info is correct, especially their email address.
  4. Enter all the required details.
  5. Click Save.

 

Depending on the scenario, please use these article for your guide about handling credit in QuickBooks: 

 

 

I'm always around if there's anything else that I can help you with. Have a good one, hv2.

SarahannC
Moderator

I have available credit but no fundable invoices. Why?

Hi hv2,


Hope you’re doing great. I wanted to see how everything is going about the fundable invoices. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

LeonXP
Level 1

I have available credit but no fundable invoices. Why?

I am having the same issue. I made sure the invoice was not marked paid by accident. What else should I  try?

ZackE
Moderator

I have available credit but no fundable invoices. Why?

Thanks for becoming part of the Community, LeonXP. I appreciate you performing SarahannC's recommended troubleshooting steps.

 

If your auto-apply feature's turned on, QuickBooks will automatically apply credit memos for you. In the event it's turned off, you can manually apply credit memos to invoices.

 

Here's how:

  1. In your left navigation bar, use the + New button. then choose Receive payment.
  2. Specify a Customer.
  3. Find and click your open invoice from the Outstanding Transactions section.
  4. Enter how much of their credit you want to apply in your Payment column.
  5. Leave its Payment method, Reference no, Deposit to, and Amount received fields blank.
  6. Enter any other necessary details, including the Payment date.
  7. Confirm your total is correct after applying their credit.

 

If you continue not seeing their available credit when trying to apply it to the invoice, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if it shows up when trying to apply it to their invoice.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Option P

 

If you're able to see your available credit and apply it to the invoice, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

 

In the event it continues occurring while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

 

Here's a list of supported browsers:

  • Google Chrome - version 78 or newer
  • Mozilla Firefox - version 76 or newer
  • Microsoft Edge - version 75 or newer
  • Safari - version 12 or newer
  • Opera - version 68 or newer
  • Samsung - version 10 or newer

 

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

I've also included a couple detailed resources about system requirements and working with credits which may come in handy moving forward:

 

If there's any additional questions, I'm just a post away. Have an awesome day!

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