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Level 1

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

 
3 Comments
QuickBooks Team

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

Hi jsamuels,

 

To make sure we address your concern on time, our support care team are available from 6:00 AM-6:00 PM Monday-Friday 6:00 AM-3:00 PM Saturday.

 

I suggest to try again contacting Support Care, this article will give the details on how to connect with them: Contact the QuickBooks Online Customer Support team.

 

Please don't hesitate to click the Reply button if you need further assistance. I'd be glad to help. Take care.

Level 1

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

i was unsuccessful yesterday via chat or call back during the available hours.  chat said it would be 5 minute wait and nobody ever connected for well over an hour.  tried several times.  Call back said 20-30 minutes depending on which time I tried and I never got a call.  My actual question is quite simple, but not being able to reach a support person using any method over a 2 day period is horrible.  I was hoping to find an alternate method to contact support when chat and call back fail.  Thanks! 

Moderator

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

Hi jsamuels

 

Can you tell me what help do you need? I might be able to address your concern here. 

 

I'd appreciate any details about the issue, so I can give you the right solution.

 

I'll be waiting for your reply.

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