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Hi jsamuels,
To make sure we address your concern on time, our support care team are available from 6:00 AM-6:00 PM Monday-Friday 6:00 AM-3:00 PM Saturday.
I suggest to try again contacting Support Care, this article will give the details on how to connect with them: Contact the QuickBooks Online Customer Support team.
Please don't hesitate to click the Reply button if you need further assistance. I'd be glad to help. Take care.
i was unsuccessful yesterday via chat or call back during the available hours. chat said it would be 5 minute wait and nobody ever connected for well over an hour. tried several times. Call back said 20-30 minutes depending on which time I tried and I never got a call. My actual question is quite simple, but not being able to reach a support person using any method over a 2 day period is horrible. I was hoping to find an alternate method to contact support when chat and call back fail. Thanks!
Hi jsamuels,
Can you tell me what help do you need? I might be able to address your concern here.
I'd appreciate any details about the issue, so I can give you the right solution.
I'll be waiting for your reply.
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