cancel
Showing results for 
Search instead for 
Did you mean: 
jsamuels
Level 1

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

 
3 Comments
MarsStephanieL
QuickBooks Team

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

Hi jsamuels,

 

To make sure we address your concern on time, our support care team are available from 6:00 AM-6:00 PM Monday-Friday 6:00 AM-3:00 PM Saturday.

 

I suggest to try again contacting Support Care, this article will give the details on how to connect with them: Contact the QuickBooks Online Customer Support team.

 

Please don't hesitate to click the Reply button if you need further assistance. I'd be glad to help. Take care.

jsamuels
Level 1

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

i was unsuccessful yesterday via chat or call back during the available hours.  chat said it would be 5 minute wait and nobody ever connected for well over an hour.  tried several times.  Call back said 20-30 minutes depending on which time I tried and I never got a call.  My actual question is quite simple, but not being able to reach a support person using any method over a 2 day period is horrible.  I was hoping to find an alternate method to contact support when chat and call back fail.  Thanks! 

JaneD
Moderator

I have been unable to get any response from customer support via chat or call back. Are there any other options to reach someone? I've been trying for 2 days.

Hi jsamuels

 

Can you tell me what help do you need? I might be able to address your concern here. 

 

I'd appreciate any details about the issue, so I can give you the right solution.

 

I'll be waiting for your reply.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us