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sultan_khan-comc
Level 1

I have changed the Cost in Product and services and add correct cost in expenses, but on Projects its shows the previous cost

 
5 Comments 5
MorganB
Content Leader

I have changed the Cost in Product and services and add correct cost in expenses, but on Projects its shows the previous cost

Welcome to the Community, sultan_khan-comc.

 

I want to make sure you're able to have the updated price show in the Project in your QuickBooks Online account.

 

As an initial troubleshooting step, I recommend clearing the browser cache. Over time, the cache collects data and can get too full. This can potentially cause viewing and performance errors within the system. Clearing the cache forces a refresh and will remove what's preventing the cost from being updated in Projects. Here's how to do this in Chrome for example:

 

1. Click the three vertical dots in the top right corner.

2. Select More Tools, then Clear Browsing Data.

3. Change the time range to All Time.

4. Only check Cached images and files.

5. Click Clear data.

 

The following article provides similar steps for different browsers: Clear cache and cookies to fix issues when using QuickBooks Online

 

Please let me know how things look after giving this a try. I'll be here to help in any way that I can.

sultan_khan-comc
Level 1

I have changed the Cost in Product and services and add correct cost in expenses, but on Projects its shows the previous cost

Thanks for the response but it didn't work

MorganB
Content Leader

I have changed the Cost in Product and services and add correct cost in expenses, but on Projects its shows the previous cost

Thanks for trying that for me, sultan_khan-comc.

 

Since the problem is persisting, I suggest reaching out to a member of the QuickBooks Online Support Team. Agents have the necessary tools, like the ability to share your screen, and take a closer look at your account to determine what's causing this issue. Here's how to get in touch with an agent:

 

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

 

This article provides these steps if you ever need them again in the future: Contact the QuickBooks Online Customer Support Team

 

Feel free to reach back out if you have any other questions. Take care!

sultan_khan-comc
Level 1

I have changed the Cost in Product and services and add correct cost in expenses, but on Projects its shows the previous cost

Call back options shows up rarely I am trying again and again but Call back is not listed in the option I dont want to chat I like to speak, please advise what should I do?

 

Rasa-LilaM
QuickBooks Team

I have changed the Cost in Product and services and add correct cost in expenses, but on Projects its shows the previous cost

Hi there, sultan_khan-comc.


I appreciate you for following the resolution shared by peer and sharing the result.


We’ll have to determine why the previous cost still shows up after changing it to the right one. I know you’ve tried contacting our QBO Care Team regarding this issue, I still suggest reaching out to them. They have tools to conduct further investigation on the root cause and help apply the permanent fix.


Allow me to guide you through the steps on how to access the callback option. Here’s how:

 

  1. Click on the Help icon at the top to open the QB Assistant window.
  2. From there, tap the Talk to a human menu and enter the issue/topic.
  3. Next, hit the I still need a human button to display the QB Assistant pop-up.
  4. Click the Contact us link.
  5. Follow the on-screen instructions to complete the process.
  6. Once done, one of our phone specialists will contact you based on the time entered in the Get a Call window.
    qbo new contact detailed.png qbo new contact detailed.1.png

For tips on how to best use the Projects feature, let me share the Top Tips to Get the Most Out of Projects in QuickBooks article. It provides an overview of how to group multiple projects, run project-specific reports, etc.

 

Please let me know how it goes after contacting our support team. I’m always ready to help and make sure this is taken care of for you. Have a good one. 

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