It's great to see you here, @jennifer-house,
I can share a few insights about the invoice listings in QuickBooks Online. If you're referring to the Invoices tab of the Sales menu, the data displayed here will only go back to the last 365 days for aging transactions and last 30 days for paid invoices.
If you're unable to find them, review the date of the sale or try a private browser. This page prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
If they can see them in the private window, clear the browser's cache to remove the history or log files and start with a clean slate.
Let me know what you find in the comment section below. I want to make sure this is resolved and I'm here if you need further help. Have a good one!
Welcome to the QuickBooks Community, @vipparty.
As mentioned by @Jen_D, there isn't an option to view all the list of invoices if you go to the Sales menu.
Instead, you can see all your invoices by pulling up a Transaction List by Customer report.
You can read this article for more details:Run Reports in QuickBooks Online
If you want to save all the changes made to your report, you can refer to this article: Memorize reports
Please let me know if I can provide additional support. Don't hesitate to comment below. Have a great day ahead!
How come Quickbooks doesn't fix this issue by allowing us to view ALL invoices from the Sales > Invoices page? Viewing only from the past 365 days is confusing, as it's expected to see all of them there, and not have to run a report.
Hi there, @donegoodteam.
I'd like to add to this discussion and provide additional insight regarding this matter.
As mentioned by my colleagues above QuickBooks pull up the last 365 days of transactions.
It's because QuickBooks Online limits the transactions that are shown on the dashboard. The more data that load or show will have more memories used on the device and ISP. To ensure that all devices that you will use have the best performance in QuickBooks.
You can follow the steps provided by my colleague @Rubielyn_J on how to run the Transaction List by Customer report to view the list of invoices in QuickBooks.
Also, I'm adding our help articles it provides tips in managing your account and help you with your future task in QuickBooks.
Please don't hesitate to reach out to me again if there's anything else I can help you with. I'm here to lend a hand. Keep safe always.