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Level 1

I have invoices that are not showing up on my invoice list - If I do a search for them, they are there and they show on the invoice report, just not the list of invoices

 
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Moderator

I have invoices that are not showing up on my invoice list - If I do a search for them, they are there and they show on the invoice report, just not the list of invoices

It's great to see you here, @jennifer-house,

 

I can share a few insights about the invoice listings in QuickBooks Online. If you're referring to the Invoices tab of the Sales menu, the data displayed here will only go back to the last 365 days for aging transactions and last 30 days for paid invoices.

 

If you're unable to find them, review the date of the sale or try a private browser. This page prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Internet Explorer: press Ctrl Shift P
Safari: press Command Shift N

 

If they can see them in the private window, clear the browser's cache to remove the history or log files and start with a clean slate.

 

Let me know what you find in the comment section below. I want to make sure this is resolved and I'm here if you need further help. Have a good one!

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Level 1

I have invoices that are not showing up on my invoice list - If I do a search for them, they are there and they show on the invoice report, just not the list of invoices

have they found a fix for it yet? i'm still having trouble with that

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QuickBooks Team

I have invoices that are not showing up on my invoice list - If I do a search for them, they are there and they show on the invoice report, just not the list of invoices

Welcome to the QuickBooks Community, @vipparty.

 

As mentioned by @Jen_D, there isn't an option to view all the list of invoices if you go to the Sales menu.

 

Instead, you can see all your invoices by pulling up a Transaction List by Customer report.

 

Here's how: 

  1. Go Reports menu.
  2. In the search bar to Find report by name, type in Transaction List by Customer Report.
  3. Select on Customize.
  4. In the Report period section, select the date of the invoice you want to see.
  5. Select Filter
  6. Put a check-mark beside Transaction Type and select Invoice.
  7. Put a check-mark to A/R Paid.
  8. Select the drop-down in Rows/Column and click on Change columns.
  9. Click on A/R Paid.
  10. Select Run Report.

You can read this article for more details:Run Reports in QuickBooks Online

 

If you want to save all the changes made to your report, you can refer to this article: Memorize reports

 

Please let me know if I can provide additional support. Don't hesitate to comment below. Have a great day ahead!

Highlighted
Level 1

I have invoices that are not showing up on my invoice list - If I do a search for them, they are there and they show on the invoice report, just not the list of invoices

How come Quickbooks doesn't fix this issue by allowing us to view ALL invoices from the Sales > Invoices page? Viewing only from the past 365 days is confusing, as it's expected to see all of them there, and not have to run a report. 

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QuickBooks Team

I have invoices that are not showing up on my invoice list - If I do a search for them, they are there and they show on the invoice report, just not the list of invoices

Hi there, @donegoodteam.

 

I'd like to add to this discussion and provide additional insight regarding this matter.

 

As mentioned by my colleagues above QuickBooks pull up the last 365 days of transactions.

 

It's because QuickBooks Online limits the transactions that are shown on the dashboard. The more data that load or show will have more memories used on the device and ISP. To ensure that all devices that you will use have the best performance in QuickBooks.

 

You can follow the steps provided by my colleague @Rubielyn_J on how to run the Transaction List by Customer report to view the list of invoices in QuickBooks.

 

Also, I'm adding our help articles it provides tips in managing your account and help you with your future task in QuickBooks.

 

Please don't hesitate to reach out to me again if there's anything else I can help you with. I'm here to lend a hand. Keep safe always.

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