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I can help you remove the unknown sales transactions and see where they come from, @userdonerightlawncar.
Before deleting the sales transactions, let's track who made this record by using the Audit log tool.
Here's how:
Once done, you'll want to see who logged in and created the sales transactions.
For the sales transactions to be removed, you can delete each of them individually by following these steps:
You can reference this article to know more when to void or delete transactions in your account: Void or delete transactions in QuickBooks Online.
Just in case you accidentally deleted transactions you made, simply go back to the Audit log to and then click View. From there, take note of the transaction details and then recreate them manually. See this article: Use the audit log to re-enter deleted transactions.
I’m just a few clicks away if you need further help. Take care.
Thanks for the info, im the only one that has access to it
Thanks for adding more details about your concern, userdonerightlawncar.
Let’s run the Transaction List by Customer Report to see all your sales transactions. From there, edit or delete the ones in question to keep your records correct.
I’ll help show the steps to build the report. Here’s how:
From there, review the data and click on the one in question to delete. For detailed instructions, see the following guide: Void or delete transactions in QuickBooks Online.
For tips and resources, let me share the link to our self-help articles. These resources will guide you on how to handle your customers’ transactions in QBO: Invoices and payments.
Feel free to click the Reply button if you have any clarifications or other concerns. I’ll get back to answer them for you.
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