I have payments that are no longer in my bank feed, but they're still showing up

Dawn_at_Throw_Pink · ‎June 14, 2024

I was working on my downloaded transactions for PayPal from the bank and somehow accidentally added one of my donations deposits. I went through and deleted everything so that the transaction showed back up in the bank feed. I then proceeded to enter the transaction the way I always do and it no longer showed up in my bank feed. Now, when I go to enter any new downloaded transactions and I choose Deposit instead of Sales Receipt and I go into the Details to enter everything, the PayPal fees are showing up at the top of the entry like they haven't been matched up to the bank feed. And, for some reason, they're showing up twice. I don't know how to get these to go away. Will they go away after I reconcile my account at the end of the month? I'm almost afraid to do the reconciliation because I don't want these still hanging out there after I've closed the books.

RheaMaeH · ‎June 17, 2024

Thank you for returning to this thread, Dawn_at_Throw_Pink.

I've noticed that the PayPal transactions are categorized under the Undeposited Funds account. Let me guide you through the process of removing these duplicate payments.

This happens when the expenditures show in the Deposit window. For us to rectify this, it's important to categorize your expenditures correctly using a designated expense account. You might want to seek advice from an accounting expert to ensure accurate booking.

To correct this instance, I suggest returning the PayPal transactions to the For Review that was categorized recently as Undeposited Funds by clicking the Undo in the Categorized tab. This way, the expenditures won't appear in the Deposit window. Let me show you how:

Go to Transaction and then Bank Transaction.
Click on the Paypal Account.
In the Categorized tab, select the duplicate fees and click Undo.

Furthermore, let me add this article about reconciling an account to ensure it matches your real-life bank statements: Reconcile an account in QuickBooks Online.

If you have any other issues or concerns about removing two payments in your QBO, consulting QuickBooks Online help resources or support may provide additional guidance tailored to your needs.

View solution in original post

RheaMaeH · ‎June 14, 2024

I'm here to help you remove the duplicate PayPal fees so you can reconcile your accounts accurately in QuickBooks Online, Dawn_at_Throw_Pink.

Sometimes, browsers can become overloaded with frequently accessed page resources such as cache and cookies, leading to unexpected behavior.

To fix this, you can access your QuickBooks account through a private browsing window to see if it is a browser-related issue. You can use the following shortcut keys to access incognito mode:

Safari: Control + Option + P
Google Chrome: Press Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + N

If this works, you can clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

To avoid duplicates in the future, I recommend double-checking the transactions before adding them to your register. You can visit this article for a guide when categorizing bank transactions: Categorize and match online bank transactions in QuickBooks Online.

Please let me know if you have any other issues or concerns about removing the duplicate PayPal fees by leaving a comment in this thread. I'm more than willing to assist. Have a great rest of the day.

Dawn_at_Throw_Pink · ‎June 17, 2024

Using an Incognito window did not resolve the issue. As for the article about categorizing my entries, I have multiple screens and was trying to type on my second screen and didn't realize I hadn't clicked on it. Whenever I started typing it automatically entered the entry. I know how to do the entries. I just need to know how to get these two payments to go away.

RheaMaeH · ‎June 17, 2024

Thank you for returning to this thread, Dawn_at_Throw_Pink.

I've noticed that the PayPal transactions are categorized under the Undeposited Funds account. Let me guide you through the process of removing these duplicate payments.

This happens when the expenditures show in the Deposit window. For us to rectify this, it's important to categorize your expenditures correctly using a designated expense account. You might want to seek advice from an accounting expert to ensure accurate booking.

To correct this instance, I suggest returning the PayPal transactions to the For Review that was categorized recently as Undeposited Funds by clicking the Undo in the Categorized tab. This way, the expenditures won't appear in the Deposit window. Let me show you how:

Go to Transaction and then Bank Transaction.
Click on the Paypal Account.
In the Categorized tab, select the duplicate fees and click Undo.

Furthermore, let me add this article about reconciling an account to ensure it matches your real-life bank statements: Reconcile an account in QuickBooks Online.

If you have any other issues or concerns about removing two payments in your QBO, consulting QuickBooks Online help resources or support may provide additional guidance tailored to your needs.

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I have payments that are no longer in my bank feed, but they're still showing up