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You've got my back to help you enter your vendor's bank information in QuickBooks Online, @userjolene.
There are possible reasons why the bank/ACH details were not added to your vendor's bank information. Here are few things you need to know when adding a vendor's bank account.
For more information, feel free to check out this article: Add a vendor bank account.
Moreover, I've added these resource to learn more about Online bill pay:
Feel free to let me know if you have further concerns with vendor transactions in QuickBooks. I'll be around to help you. Stay safe and enjoy the rest of the day.
Hi, @userjolene.
Hope you’re doing great. I wanted to see how everything is going about entering your vendor's bank information concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you anytime.
Looking forward to your reply. Have a pleasant day ahead!
Unfortunately this did not help nor get to the root of the problem. My issue is that I have invited a vendor to connect and add bank information and they have declined and ask that I do it instead. But, I cannot find a way to override "Vendor action required" for the payment method in order to enter the bank details manually for the vendor. Screenshot attached. Please help with additional tips for how to accomplish this or work-around the issue. Thank you.
Hi there, userjolene.
Thanks for adding additional details about your concern. I'll make sure that you can add your vendor's bank account information.
To override the payment method, you'll need to cancel or delete the pending invitation first from the Vendor Invite Widget. Then, follow the steps below to be guided in adding the banking information manually.
After that, we'll conduct a small test deposit of a penny into your vendor's bank account for verification purposes.
Additionally, here are some that you can read to help manage your vendor payments and payables in QuickBooks Online:
You can always find me here if you have any other concerns or further questions about setting up bank transfer. Have a great rest of the day.
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