I'm having trouble adding in a new service. The field pops up allows me to fill in the boxes but when I hit save it does nothing.. thinking probably compatibility issue?

nwsprinterservic · ‎November 09, 2022

Rea_M · ‎November 09, 2022

Thanks for the update, @nwsprinterservic.

I can see the urgency of getting your display error resolved. Let me help route you to the best support who can investigate this matter and provide the appropriate fix so you can manage your items and transactions accordingly.

Since your saving issue continues, even after performing the recommended troubleshooting steps, I encourage you to reach out to our Customer Care team. They can create a case to investigate your service item error concern and guide you with a fix.

We've updated our support options in QBO. You'll have to log into your account and go to the Help menu to request a callback from one of our experts. To do this, here's how:

Sign in to your QBO company.
Go to the Help (?) menu.
Select the Search tab.
Click the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field.
Select Continue.
Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Once everything is all set, you may also want to check out this article as your reference in using reports to get insights on the things you buy and sell and the status of your inventory in QBO: Use reports to see your sales and inventory status.

Let me know if you have other concerns about managing items and income transactions in QBO. I'll gladly help. Take care, and I wish you continued success, @nwsprinterservic.

View solution in original post

JaeAnnC · ‎November 09, 2022

Welcome to the Community, @nwsprinterservic.

We can perform basic browser troubleshooting steps if you're unable to add a new service item in QuickBooks Online (QBO). I'll guide you on how:

Refresh your browser by clicking the Reload ⟳ icon or by pressing F5 on your keyboard.
If the issue persists, we can log in to your account through a private browser.

For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Shift + N

I also suggest clearing your browser's cache and cookies. This way, it removes the accumulated cache that causes errors when using QuickBooks. Moreover, let's check if your operating system meets the minimum requirements to have a better experience using QBO.

I'm adding an article if you want to format your spreadsheet and import products and services directly into QBO: Import products and services into QuickBooks Online.

Let us know if you need further assistance with adding services. We're always here to help. Have a great day!

nwsprinterservic · ‎November 09, 2022

Thank you so much, I have already cleared cache, etc. Tried working in the incognito mode, nothing works. I can get all the way to save and close while adding a new service, but it just sits there, it does do a flash, like it sees im pushing save but doesn't move forward.

nwsprinterservic · ‎November 09, 2022

Is there a number I can call to get to support, only finding the sales phone number.

Rea_M · ‎November 09, 2022

Thanks for the update, @nwsprinterservic.

I can see the urgency of getting your display error resolved. Let me help route you to the best support who can investigate this matter and provide the appropriate fix so you can manage your items and transactions accordingly.

Since your saving issue continues, even after performing the recommended troubleshooting steps, I encourage you to reach out to our Customer Care team. They can create a case to investigate your service item error concern and guide you with a fix.

We've updated our support options in QBO. You'll have to log into your account and go to the Help menu to request a callback from one of our experts. To do this, here's how:

Sign in to your QBO company.
Go to the Help (?) menu.
Select the Search tab.
Click the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field.
Select Continue.
Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Once everything is all set, you may also want to check out this article as your reference in using reports to get insights on the things you buy and sell and the status of your inventory in QBO: Use reports to see your sales and inventory status.

Let me know if you have other concerns about managing items and income transactions in QBO. I'll gladly help. Take care, and I wish you continued success, @nwsprinterservic.

nwsprinterservic · ‎November 09, 2022

Thanks so much, I have a case number now and am expecting to get a call... but now its working... I have been able to save two new services with no error. I was just on a couple hours ago and it wasnt working, now it is.. Im gonna keep my phone call appointment and see if it happens again.. lasted for only 2 days but was unable to bill out during that time. :(

Jenna_E · ‎October 21, 2023

I'm having the same issues. Very frustrating! Interested in learning if tech support had any useful suggestions?

I have tried all the usual troubleshooting, without any luck.

SirielJeaB · ‎October 21, 2023

We hear your sentiments, Jenna_E. Please know that encountering issues encountered while adding and saving service items is not the kind of experience we want you to have.

We know how it can affect your business activities, and we appreciate your efforts in troubleshooting to resolve your concern. To address this matter more efficiently, we suggest getting in touch with our Live Support Team. They are equipped with the necessary tools to review your account, investigate this issue thoroughly, and provide you with appropriate solutions. Here's how you can reach them:

Sign in to your QuickBooks Online account.
Click the Help (?) icon.
Provide your concern, then hit the Let's Talk option.
Select Contact Us to connect with a live support agent.
Choose to Start a chat or Get a callback.

We also recommend checking out these articles for your reference in handling products and services moving forward:

If you have any other concerns, don't hesitate to drop by again in the Community forum. We're available 24/7 to assist you. Keep safe, and we wish you a successful business venture!

Topics

Training

Community

Resources

I'm having trouble adding in a new service. The field pops up allows me to fill in the boxes but when I hit save it does nothing.. thinking probably compatibility issue?