cancel
Showing results for 
Search instead for 
Did you mean: 
gary99
Level 1

I’m trying to set up the instant payment option but it requires a code via text to get started. The number is wrong and it’s not the listed number on QuickBooks or bank

 
4 Comments 4
katherinejoyceO
QuickBooks Team

I’m trying to set up the instant payment option but it requires a code via text to get started. The number is wrong and it’s not the listed number on QuickBooks or bank

Hi there, @gary99

 

Thanks for joining us here today. I've got you the steps to update the phone number to an active one on your account.

 

Here's how:

 

  1. Sign in to your Intuit account.
  2. From the left menu, choose Sign In & Security.
  3. Under the Phone section.
  4. Tap the Verify link, then hit Change.
  5. Enter your new phone number, and then click Save.

 

Here's an article that can help you learn more about the verification process: Verify your account with multi-factor authentication.

 

Keep in touch if you have more concerns. I'll be here to guide you again. 

 

gary99
Level 1

I’m trying to set up the instant payment option but it requires a code via text to get started. The number is wrong and it’s not the listed number on QuickBooks or bank

Thanks for the reply. Unfortunately, that phone number is correct and a different number that shows up when trying to set up the instant contact option. 

I see the option that says below phone verification, 

"This number belongs to your principal officer, the main person listed on your business' bank account. If the number isn't right, please reach out. 

Unfortunately again the "Contact Us" page just takes me right back to the option to submit this to the group. I've verified my cell number listed on my bank account and it all matches, none of which are the two numbers listed.
justinrolin
Level 1

I’m trying to set up the instant payment option but it requires a code via text to get started. The number is wrong and it’s not the listed number on QuickBooks or bank

Ive done all of that then it says lets verify its you and the same wrong phone number pops up

Carneil_C
QuickBooks Team

I’m trying to set up the instant payment option but it requires a code via text to get started. The number is wrong and it’s not the listed number on QuickBooks or bank

I appreciate you for chiming in on this thread and posting your concern, @justinrolin.

 

I'll direct you to the department that can help you resolve this matter.

 

I recognize the importance of updating the contact information to set up the instant payment option. Since the same wrong phone number still pops up for verification, I recommend reaching out to our Support Team. They can pull up your account securely and investigate the reason behind this issue.

 

Here's how:

 

  1. From the Search tab, click Contact Us.
  2. Enter your question and select Continue.
  3. Review and select from the following: Have us call you, or Chat with us.

 

Please ensure to contact them during business hours. This way, your queries will be addressed promptly: QuickBooks Online Support. It includes multiple ways to reach us.

 

Moreover, I’ve got this handy resource that'll help you in case you encounter issues while making instant deposits moving forward: Get help with instant deposits.

 

If you have questions about the instant payment option, please don't hesitate to get back to us here. I'll be around if you need further assistance with any QuickBooks-related tasks. Take care always!

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us