I'm unable to see line items on invoices once paid. That was not previously the case. How can I find this information again?

I'd be glad to help you view the line items on invoices once paid in QuickBooks Self-Employed (QBSE), hello210. 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, try to run payroll again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

For additional hints, while working with your invoices in QBSE, you can check out these articles:

• Create invoices in QuickBooks Self-Employed
• QuickBooks Self Employed - Invoicing tutorials

On the other hand, here's how you can learn more about tracking and categorizing your income and expense entries:

• Manually add transactions in QuickBooks Self-Employed
• Categorize transactions in QuickBooks Self-Employed

Please let me know if you need further assistance related to invoices or any sales transactions. I'm always here to help. Have a good one. 

Hi! Thank you. Unfortunately this did not help. 1 week ago, I was able to see all of the line items on all of my invoices - unpaid and paid. Now, when i view or export a paid invoice, it just shows the total amount and does not include the products that were sold. 

I've tried Chrome and Safari. I've cleared the cache. 

How can I go back to the way it was?

I appreciate your dedication to resolving the issue, hello210. Let's make sure you can successfully view the invoice line items in QuickBooks Self-Employed (QBSE).

Upon reviewing our records, I've found that there's an open investigation regarding your concern. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-89241. Here's how:

1. Log in to your QuickBooks Self-Employed account.
2. Press the (?) Help icon at the top right corner of the page.
3. Click the Contact Us button and enter brief information about your concern and tap Continue.
4. Under How would you like to connect with us? Select either to Chat with us or get a Callback.

Let me know if you have other concerns about invoices in QuickBooks please don't hesitate to post a reply below. I'd be glad to assist you further. Take care, and have a great day!

HI i have tried this but no one has helped me, Please can you advise? 

Please can you advise? I need to be able to see what was on invoices after they are paid. 

Hello there, hello210.

I appreciate you for keeping in touch with us here in the Community. Allow me to chime in and share information about viewing the invoices in QuickBooks Self-Employed.

Our product engineers are already aware of the issue regarding the invoices in Self-Employed. Right now, there's no confirmed workaround to view the invoice details.

For now, I recommend waiting for updates. We'll include affected users in the list once you contact QuickBooks support. I recommend contacting them again and providing the investigation number (INV-89241) to the next representative.

This way, you can receive live email updates about this issue. You can follow the steps provided by my colleague above to contact our QuickBooks Support Team.

Additionally, there are a few ways to get transaction info in QuickBooks Self-Employed. I've added a link you can visit to learn how you can export them into a CSV file: Export transactions and get reports in QuickBooks Self-Employed.

Hit the Reply option anytime you have further questions or concerns about the invoices. We'll be sure to get back to you. Take care always.