cancel
Showing results for 
Search instead for 
Did you mean: 
chris-bettin
Level 1

I made payments to contractors through QB for the first time. Funds were withdrawn and checks mailed through 3rd party. Contractor deposited but check "wasn't honored."??

Check was issued by 3rd party bank, contractor deposited and then told the check wasn't good and the funds weren't honored by my bank. Any ideas?
3 Comments 3
JenoP
QuickBooks Team

I made payments to contractors through QB for the first time. Funds were withdrawn and checks mailed through 3rd party. Contractor deposited but check "wasn't honored."??

Hi there, chris-bettin.

 

Can you tell us what is the originating bank? Is the third-party bank added in the Apps Center in QBO?

 

Since the check was created or processed by a third-party bank, I would recommend reaching out to them to check why the transaction wasn't honored.

 

If you're using QBO Bill Pay, payments are handled by Bill.com. Go to this link to get their contact details: https://quickbooks.intuit.com/app/apps/appdetails/bill.com/?locale=en-us.

 

You can also use the Payment Tracker to check the status of the transaction. Here's an article for more details: Using The Payment Tracker

 

Visit us again in the Community if you need anything else. 

chris-bettin
Level 1

I made payments to contractors through QB for the first time. Funds were withdrawn and checks mailed through 3rd party. Contractor deposited but check "wasn't honored."??

I didn't choose anything. I set up bill payment, selected "pay online" and the rest was supposed to be taken care of. My QBO bill payment history shows completed transaction with check # etc. QB customer support passed me off to Melio who allegedly handles payments. Unable to contact them (recorded message and then disconnected).

ReyJohn_D
Moderator

I made payments to contractors through QB for the first time. Funds were withdrawn and checks mailed through 3rd party. Contractor deposited but check "wasn't honored."??

Thanks for the additional details, @chris-bettin.

 

I'll provide some information to get your bill payments concern taken care of right away.

 

Based on the details you've provided, I can see that Melio is your third-party bill payment provider. Thus, I recommend contacting their support team again. They can check your account securely and review the status of your payments further.

 

After resolving the said issue, you can perform your usuall bill payments. This way, you can process them on time.

 

I'm still up and running if you need more tips about handling your bill payments. Just click the Reply button so I can assist you promptly.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up