I migrated to QBO and its saying i've never been paid at all and every customer who has paid their bill is marked as unpaid. Intuit is not being helpful in the matter

Welcome to the Community, @hydelor33-gmail-.

When migrating or importing invoices from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), the paid one will be unpaid once uploaded. What you'll need to do is to link payments again to show them as paid.

Here's how to do it:

1. In QBO, click the + New option at the top left to get to the Receive Payment.
2. Select the Customer's name. You should now see all open customer invoices and outstanding credits.
3. Add the Payment date.
4. Under Outstanding Transactions, choose the Invoice(s) you need to mark as paid.
5. Under Credits, tick the Deposit entry, then hit Save and Close.

For more information about importing or migrating data from QBDT to QBO, consider checking out these articles:

• Common questions about importing data to QuickBooks Online.
• Import multiple invoices at once.

Please know that I'm only a few clicks away if you have any other concerns. I'll be more than willing to answer them. Have a good one!

So you're telling me I have to manually receive thousands of payments that have already been recorded. Why would I have to do it again? It didn't registered those who paid already in my transfer from QBD it deleted the fact they already paid. How do I fix this? I can't get any help via chat and I cannot tie up the work line all day. Please help me

Thank you for getting back to us, hydelor33-gmail-.

Allow me to provide you other options on how to receive those payments in your account that were recorded. 

When you switch from QuickBooks Desktop to QuickBooks Online, you may notice some of your transactions are missing. 

If you unlink your payments account, from your Desktop file, you can relink the account to QuickBooks Online after you convert. Let me show you how to do that.

1. Sign in to your QuickBooks Online account.
2. Choose the Gear icon, then Account and Settings (or Company Settings).
3. Select Payments, then Connect.
4. To confirm the account is linked go to Account and Settings (Company Settings), then Payments. You should see a Manage details button. This means your QuickBooks Payments account is now successfully linked to QuickBooks Online.

For more details about converting to QuickBooks online, you can check out this article: What to expect when you switch from QuickBooks Desktop to QuickBooks Online

I've also added an article that will answer frequently asked questions about converting your account from QuickBooks Desktop to QuickBooks Online.

You can also reach QuickBooks Online Support for further assistance.

Should you have any other concerns or questions about converting your account, you can always find me here. Assistance is just a post away.

It was already connected to my QBD, it did not register any of the transactions ever made. Says everyone owes  money when they have paid- I cannot possibly manually enter these all as this dates back to 2003 and I don't have a way to do that

It's good to see you here again, @hydelor33-gmail-. 

Let me chime in and provide some insights about transactions showing unpaid in QuickBooks Online. 

There could have been an issue while converting, thus causing the invoices to be unpaid. If you haven't created new transactions, I suggest exporting back the data from QuickBooks Desktop to QuickBooks Online.

It's also possible that the payment was unlinked. To fix this, we can turn on the Automatically apply credits feature from the Account and Settings. 

Here's how:

1. Log in to your account.
2. Go to the Gear icon.
3. Choose Accounts and Settings.
   
   
   
4. Select the Advanced tab and click the Automation section.
5. Turn on the Automatically apply credits option.
6. Click Save and then Done. 
   
   

If no pending payments are available, you'll need to manually enter the invoice payments in QuickBooks Online. 

For more information about the process, feel free to open this article: Record invoice payment.

Also, I'm adding this resource to guide you to make a bank deposit in QuickBooks Online: Deposit payments into the Undeposited Funds account in QuickBooks Online.

Keep in touch if you have other concerns with your customer payments in QuickBooks. I'll be more than to lend a helping hand. Have a nice day ahead.

Here it is 2025 and this is still an issue!!  Is there any updated fix? because the above fix were just a waste of time! Thank you! 

@Rochelle_ 

You need to purchase a 3rd party conversion service. Otherwise, start your data from scratch in QBO and use the trial version to access your historical data in Desktop for good.

Hi! Thanks for your quick response.

What kind of 3rd party conversion service

and which do you recommend? 

Thanks! 

@Rochelle_ 

You can contact @Fiat Lux - ASIA directly by email for assistance.