I need to change my business phone number on my invoices. When I go into edit the phone number and hit SAVE it doesn't save the number the old number is still on the invoice. What am I doing wrong?

Good day, bbake920.

It's nice to see you here! Let me assist you in updating the phone number.

The most possible reason why it's not saving is because of a browser error. We can troubleshoot it so we can fix this issue. 

Let's start by using an incognito window and update the phone number from there. You can also clear the cache. Too much cache can cause the browser to behave differently. 

Additionally, please make sure that the browser you're using is updated. I've added this article for your reference in creating an invoice in QuickBooks Self-Employed.

Keep on posting if you need anything else. Wishing you all the best!

i need to update my banking account information and business address and it wont let me since i have to verify identity by phone number listed on her but that number is no longer in service. please help! 

I want to ensure you can update the bank account, Gto construction.

I'd suggest reaching out to our customer care support so an agent can help you with updating the information. Here's how:

1. Click Assistant.
2. Enter "I need a human" twice in the Type something field.
3. Click I still need a human.
4. Select either Message an agent or Get a callback.

Once it's updated, you can already categorize transactions in QuickBooks Self-Employed.

Feel free to keep in touch if you have other banking concerns. We're just around to help you.

I'm having the same issue.  Did you find a solution to the problem?

I think you will have to contact tech support on this issue in order to get another way to verify your identity.  That's the final conclusion I came to.  I tried contacting them, but it was after hours.  Will have to try again during business hours. 

Don

I have the same issue! And I have it since 5/4/2022, today is 6/23/22, but the issue is STILL not fixed. I spent an hour + on the phone with them each week starting 5/4/22 trying different fixes and following up on existing cases, but the problem is still not resolved. This is a software code issue, and I think the solution could be fairly easy: implement alternative methods of authentication. Either the support has to be able to provide the verification code verbally, or send it via e-mail on file. I really hope they will listen as more people reach out with the same problem and finally fix this bug.

unfortunately, they are not able to help. Contacted support many times hoping one of them will finally figure it out, but to no avail. They end up creating a case which remains open for weeks without being resolved. The answer I keep getting is " they are working on it"

Not sure if this helps but if you go to settings (gear icon) then "account and settings" then edit "contact info" it changed the number on my invoices for me.