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Level 1

I need to refund some ACH (bank transfer) payments invoiced through QBO. I have voided the invoices but what now? Some already deposited and some not.

 
3 Comments
Moderator

I need to refund some ACH (bank transfer) payments invoiced through QBO. I have voided the invoices but what now? Some already deposited and some not.

Good morning, @info874,

 

Currently, the system does not allow for refunds of ACH transactions, only credit card transactions.  If you need to refund a customer who paid through ACH, you would need to issue them a paper check.

 

Thanks,

Lucas

Level 1

I need to refund some ACH (bank transfer) payments invoiced through QBO. I have voided the invoices but what now? Some already deposited and some not.

Thank you, I have started writing check refunds but I already voided the invoices. Is that the correct way to handle those invoices that are getting refunded?  Hard to figure out how to code the payments in QBO when they come through as they don't automatically match up to the invoice name?

Moderator

I need to refund some ACH (bank transfer) payments invoiced through QBO. I have voided the invoices but what now? Some already deposited and some not.

Hi @info874,

 

You wouldn't want to void the invoices; as you say, if you do that you will have nothing to connect the refund to and you won't have the trail of what happened with those transactions.  For invoices you have voided, I would suggest that you recreate the invoice, mark it as paid, then create a refund receipt.  You would match the refund with refund receipt.

 

Here's an article with the steps I would suggest following for creating a refund receipt:

 

Record a customer refund in QuickBooks Online

 

Hope that helps!

 

Lucas

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