I opened a new project this morning but when I go to Time Track the Project is not showing up under Customer/Project. It's been hours and I have closed and refreshed.

I appreciate you for reaching out to our Phone Support team, LabellaMindi.

As of now, we haven't received reports about Projects not showing up. Before deleting and recreating it, let's run some troubleshooting steps to fix the issue.

To start with, open QuickBooks on an incognito window. It is the best place to isolate what causes the Projects didn't display. Here is the list of shortcut keys to open an incognito window:

• For Google Chrome: Ctrl + Shift + N 
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If the Projects show up, you can continue working on a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge to identify the issue further.

If the issue persists, I'd suggest reaching out to our Phone Support team so we can investigate this further. You can use this link to get our support's contact details: Contact QBO Support.

Feel free to pin these references that have FAQs about the Projects feature: 

• Set up and create Projects
• Track Time for a Projects

You can always post here as to how the steps work on your end. I'm here to ensure that your concerns gets taken care of.

I tried it in Microsoft Edge as well as an Incognito window in Chrome, no luck with either one.

Hello, LabellaMindi.

I appreciate your time in doing the steps provided by my colleague. I would also agree that it is indeed frustrating to start all over again after entering something important. 

With that being said, I'll clarify and share some details about the missing project under Customer/Project in QuickBooks. 

I double-checked our system and it looks like other users are experiencing this issue as well. After my colleague's reply, an investigation case was already created. 

Our engineers are currently working to fix the missing projects, and will roll out a patch as soon as possible. 

I see the that you've already reached out to our phone support. In this case, you'll want to contact them again so you'll be added to the list of affected users.

This way, you'll receive updates about the issue with the potential fixes and some other details. 

You can use the same phone number, or if you don't have it anymore, follow the steps to reach out to them: 

1. Click the Help menu.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. In the text box, type something like "projects missing from Customer/Projects."
5. Click Continue, then choose how you want to reach us (phone or chat).

If you need to follow up on your customer's outstanding balances and dues, you can create and send statements within QuickBooks. Check out this article for more details: Create and send customer statements in QuickBooks Online. 

Once again, I appreciate your patience as we're working to get the projects back to normal again. I'm all ears if you have other concerns regarding your customer entries or any other transactions. I'm here to help. 

I see this thread is over a year old. I have seen other older threads on this topic as well. When will this be corrected?

Obviously this bug has been known, or should have been known to the company. For years you have efficiently billed your customers even as they waste time with hacks and workarounds to perform the most basic accounting tasks.

Can you say "Class Action Lawsuit"?

I understand that it's essential for you to access the projects created under your customer/project, @PinnacleSurveying. 

Please be informed that the investigation mentioned by my colleague has already been resolved.

If you encounter the same issue, let's access your account in a different browser or private window. QuickBooks Online can be poorly configured sometimes due to locally stored internet cache files, which may also contribute to the software's unusual behavior. 

Here are the keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it's a success, return to your regular browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. 

Additionally, you can switch to other supported browsers that are already installed, which is also a good alternative.

On the other hand, if you still face the same issue after trying these troubleshooting steps, I recommend contacting our customer care support team. They have specialized tools to conduct a thorough investigation and guide you in resolving the issue.

Meanwhile, you can track your labor costs and profitability by project in QuickBooks Online. This feature enables you to track how much money has been spent on labor for each task and make well-informed decisions about future projects.

I'm always here to back you up if you need further clarification regarding your projects. You can click the reply button below to enter your thoughts and queries. 

We have this same issue going on right now (March 2024).  I had our IT clear the cache/cookies per the linked instructions in this thread.  That process did not resolve the issue.  I have contacted QB support.

In the past I was able to delete the newly entered project, then once I recreate it, the new project showed up on the employees tsheets.  However, this issue happens too often and the delete/recreate method is not a sustainable solution.

Here's hoping support has a fix.

I appreciate you for joining this thread and letting us know you've encountered the issue when projects not showing up when entering time entries, jtgeo. Let me share some information to have this investigated further.

Please note that we've received similar cases or reports about this issue. I recommend contacting our support so they can add you to the affected user list. You can present this investigation number (INV-100182) to our representative to speed up the process. Let me show you how:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

You may check out our support hours to ensure we can address your concerns promptly.

Drop a reply anytime if you still have concerns regarding bills. I'm here to lend a hand. Keep safe.

I am also having the same issue repetitively when I try to find the project in Add Time it does not appear although it is a valid project and it pops up for expense entries when assigning a project. Apparently the bug fix has not worked. I will submit an entry to Support as noted above.

Same issue here.  Add a new customer and project, then go to assign employee's time to the project and it is nowhere to be found in the timesheet entry.  Go back and check the customer file and they are there and active, back to timesheet entry nothing.  Reboot computer, nothing.  This happens often.  Sometimes they just appear after an hour or so.  Have tried it on-line and in the desktop app.  Same in both.

I appreciate the things you've done so far to fix the issue, GRB3. Let me route you to our expert to help you with this one.

Since you're experiencing a timesheet issue, I recommend contacting our customer support team. They have the resources to access your account securely and determine why your employee time isn't found in your timesheet entry.

Here's how you can reach them:

1. Select the Help icon and click the Search tab.
2. Select Contact Us.
3. Provide a brief description of the issue, then Continue.
4. Choose between Chat with us and Have us call you.

Moreover, consider generating and modifying a report to have an overview regarding the time activity of your employee, such as their hourly rate and duration.

Visit me here again in the Community, and keep me posted on your progress with this timesheet entry. I'm determined to help you succeed. Stay safe!