I've got some troubleshooting steps to apply the payment to the correct invoice, kathleennewhouse.
If the payment is applied to the wrong invoice under the same customer, you can move it to the right one. Just transfer the amount credited to the wrong invoice to the correct one.
Let me show you how:
- Go to Sales on the left side menu.
- Select the All Sales tab.
- Tap the Filter drop-down and choose Money received from the Type field.
- Click Apply.
- Choose the payment transaction you want to move.
- In the Received Payment page, uncheck the incorrect one. Then, place a checkmark to the correct invoice.
- Press Save and close.
If the payment was linked to the incorrect customer, follow the steps and details in this article to troubleshoot the issue: How to fix a payment applied to the wrong customer invoice.
To learn more about processing customer payments, refer to this link: https://quickbooks.intuit.com/learn-support/en-us/sales-and-customers/process-payments/08?product=Qu.... From there you'll see payments related articles.
Keep in touch with us if you need a hand with running customer reports. Just leave a comment below and I'll be sure to answer them. Have a good one.