Let me guide you on how to apply the vendor credit to your cash account.
Since you've received a cash refund for the returned items, you'll have to enter a deposit transaction to your cash account. Then, link the deposit to the vendor credit.
Here's how:
To deposit the cash refund to the cash account:
Select the Plus Icon (+) at the top, then Bank Deposit.
Under Account, choose Cash account.
Scroll down to the Add other funds to this deposit section.
Under the Received from, select or enter the vendor name.
In the Account field, choose Accounts Payable.
Enter the check amount.
Select Save and close.
To link the deposit to the vendor credit:
Select the Plus Icon (+) at the top, then Expense or Check.
In the Choose a payee drop-down, select the vendor name.
Leave the Reference / Check #, Date, Amount and Memo fields blank.
From the Add to Expense or Add to Check section, select Add for the outstanding vendor credit and deposit.
This only works if you have an outstanding balance. It does not work if you paid your bill and then returned items and received a credit to your account. I can't find anything for a refund from a vendor when there is no outstanding balance (refund for damaged goods/ returned goods etc)
The steps provided by my colleague can still work even when there's no outstanding balance in your account. The bank deposit is used to track the refund. Since you can't enter inventory in a deposit, you need to create a vendor credit to record the returned items.
For additional reference, you can visit the QuickBooks Blog to see the latest product enhancements that you'll find beneficial for your business.
Thank you for reaching out to us. Please let me know if you have any questions. I'll be happy to help you out.
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