I received an email from QB stating an invoice has be paid. When looking on line my QB accounts shows nothing was received?

Thanks for reaching out to us here today, @john-watson-yamw.

I'll share some information about the payment deposit schedule. How long will the money posted in your bank account depend on the deposit speed you're using. Below are the steps on how to check your deposit speed in QBO.

1. Go to Gear and select Account and Settings.
2. Choose the Payments tab.
3. Review the Deposit Speed section.

However, if you're a new user, we'll deposit your first set of payments (sometimes referred to as batch) within 5 business days. After we set up everything on your account, we'll deposit customer payments much faster.

Learn more about payment deposit schedules in this article: Find out when QuickBooks Payments deposits customer payments.

Additionally, here's a link that covers all the tasks you can do when using QBO. Just choose a topic that fits your concern. 

I'll be right here if you have follow-up questions or concerns. Drop them in the reply section below and I'll be happy to answer them for you. Take care and have a great day ahead.

To clarify, in the invoices section it is showing that the invoice is still waiting to be paid.....I received an email confirmation that it was paid by the client. Not being reflected in QB...

Hello john-watson-yamw!

I'm joining here so I can help you with your customer payments.

Ideally, your invoices in QuickBooks Online will be marked as paid once your client processed the payment through QuickBooks Payments. I suggest you sign in to your Merchant Account to see and review all your payments.

1. From the Activity & Reports menu, select Transactions.
2. Set the Dates and enter other info.
3. Tap Search.

Also, I suggest you seek some help from our Payments Support Team. They have the tools needed to check and confirm the email you received.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Receive Payment".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

You'll want to check this link: QuickBooks Payments FAQ. This contains different articles to help you in managing customer payments.

Do you have other concerns? Post them here and we'll assist you.